Susy Hendy
Google MapsThe at home staff care are fabulous but the administration side let this company down. They are so unprofessional they back dated charges for a shower chair 2 years ren't without notifying me first. The chair was given to me free as I was under hardship. Then they tried to say they notified everyone in a general news letter. Having worked in finance I know ...this is on a billing platform and it's illegal to do what they did. I didn't get charged but I wonder how many old people they have fooled into paying. Second problem 1 year later...They are still trying to claim charges from me from when I was under hardship claiming I have underpaid them. Yes i have accidently under paid but the $400 odd bill from hardship has been added in . Hardship was approved and free. Third issue now they ring me near close of business September 2020 to tell me as from Jan 21 they have no funding for under 65 disabled customers yet can offer no explanation! Rubbish either they tendered for the contract or they didn't.