Bob Pants
Google MapsWhere to start. First off, I was charged full price when the web price for the same mattress was $700 cheaper. That one's on me, even though the permanent sale is a scam in itself, and also illegal. Then after paying the exorbitant $195 delivery (2x the actual cost) the delivery guys insisted that I pay the "$95" delivery again. The second delivery was refunded after I complained about it. Now the fun starts, the mattress that was delivered is NOT the same as the one in the store I tested, it has different branding and feels MUCH firmer than the store model. After multiple calls and visits to the store and being ghosted by the sales guy, I made another trip back to the store and met the manager, who just explained that I was wrong, and they are the same. I'm not an idiot, I can tell the difference between soft quilting and firm foam. I've asked for a refund several times, was refused each time. They eventually did offer a replacement model (after my 3rd trip back) however, this was to be for a significantly cheaper model, and you guessed it, no refund for the cost difference. What else, I still haven't received any receipt despite asking for one repeatedly. No response to emails. so, once they have your money, zero care factor. Suffice to say, I won't be a repeat customer, I've now got a new $4000 mattress that's probably going to end up on the nature strip.