Chrissy Altman
Google MapsI've been seeing Dr Allen for a few years now. He is wonderful! He absolutely gets me. He has a personality and style that just works. Period. He's real and I appreciate that! I can just be myself and I've learned so much. I feel very blessed to have Sensible Care as my mental health care provider. Besides Dr Allen, the staff are really sweet and very helpful. I especially adore Alex. Now, I am not a very trusting person and I can spot fakeness a mile away and she is absolutely genuine, funny, caring and a total pleasure to deal with! Sensible Care is refreshing to me in a world where one can often feel like their just a number; like they don't really matter. Thank you!! Very Sincerely, Chris Altman
Amberdawnn Goodrich
Google MapsMoved to Texas where they have one prescribing doctor.. I’ve been trying to get my medication filled for close to two weeks because they keep sending prescriptions with the California license and not the Texas license. They keep telling me to call the pharmacies or choose another. They said the pharmacy (CVS) didn’t have my medication in stock so I need to choose another. Called the pharmacy to just have them order the prescription and they informed me that they don’t even accept telehealth prescriptions for controlled substances. I asked sensible what pharmacies normally fill their prescriptions and they didn’t have an answer since they “have a high volume of patients they don’t keep track”. I’m pretty sure they aren’t licensed and are just collecting money.
Brian Faddoul Gonzalez
Google Mapsmy job reached out to me that I needed to work. i originally had the day off. When I reached out to sensible care to try to reschedule or push back my time. i was told that they would work with me and that they would be responding back to me to see if they could. I heard no response from them. Clearly a lack of follow up on whoever manages that office. Secondly, apparently they can follow up on my "show" despite me calling multiple times & texting. I asked for a one time fee waiver, which now I don't even believe an attempt was made. Nor any apology issued or an appointment rescheduled. They just keep reaching out to me about charging me. i paid the $100 and they even email me for a "formal discharge" and once again a POOR lack of follow up to their own policies. Noone issued a formal discharge. i am out a $100 and I received no help. I would never recommend this therapist or any body from Sensible care. Their values are centered around making money rather than understanding that life happens sometimes and being able to work with a client. I really would like a refund, but it doesn't convenience these people to. If anyone is looking for help, you certainly won't find it here.
This will be long so here is a quick summary: denied the right to medical privacy; pharmacies refuse to fill prescriptions from this clinic because of its reputation; attempted patient abandonment; and providers using fake names to avoid accountability. Read on for details. - They shared my private health information with others outside the clinic without my knowledge or consent, and stated to me that this is their standard practice. This was unacceptable, extremely distressing, and not what I agreed to when I initially signed up for their services. As of Oct 2023, SC has now updated its notice of privacy practices to officially declare that they can reveal your private health information (such as your diagnosis, medications, and other details) to people outside the clinic without your consent. Also that your information will be used for medical research purposes without your consent. It is further stated that patients do not have the right to insist on limits regarding the use or disclosure of their information and that the clinic "does not tolerate clients who make demands." - Various pharmacies refused to fill prescriptions from providers here because this clinic is considered "a red flag," to quote what several pharmacists told me. SC has a reputation as a "pill mill." I wasted a ton of time trying to find a pharmacy that would actually fill things from here; my time would have been better spent finding a reputable provider elsewhere. - I saw the provider known as "Yelaina," who uses this fake name (not her legal name, aka the one she is licensed under and prescribes from) to prevent people from looking up her licensing info and healthcare reviews. Just one more thing that makes this clinic questionable. Anyway, this provider attempted patient abandonment with me which is an incredibly stressful and triggering scenario to go through. SC's VP Katherine was made aware of the situation and chose to defend it, did not offer any solutions (not even offering to switch me to another doctor) and encouraged me to leave the clinic if I didn't like the fact that this provider tried to suddenly and unethically terminate my care. Sadly, I am far from the only one who has experienced attempted or actual patient abandonment at SC, which you will notice if you read through their reviews here and elsewhere. - In sum, SC's focus is solely on profit and they make that very clear through the way they treat patients. To this clinic, we are disposable - nothing but a dollar sign. This is a despicable way to treat human beings who have trusted you with something as important as their medical care.
Kirsten Isaacson
Google MapsThe doctors and therapists themselves are excellent, but their website's listed availabilities and their actual availabilities do not align. Any time I try to make an appointment with my psychiatrist, I get calls and texts saying the selected appointment slot wasn't actually available. It makes scheduling appointments online all but impossible. It's not an issue with the receptionists either, they're nice. Their site is just buggy.