Aruma Services

The first Care Support Worker that contacted me was professional, caring and knowledgeable about the support my Son required. An interview was set up quickly, but prior to services being able to be set up she was promoted. Her replacementshowed no empathy or interest in her role as a “support". What I found to be unprofessional were the promises of leave it with me and I will call back . No calls !!!! I have since gotten onto another Service who once contacted by me were out the next day to meet my Son and find out what his likes /dislikes were and services and support started the following week. I would never recommend Aruma to provide disability services to anyone .

I cannot recommend this organisation in the ACT for someone needing significant care. Management is beyond poor. They do not have capacity to advocate for you or protect your interests strongly. Their financial systems are suspect. Adequate as a babysitter.

I would not recommend this organisation. We require 24 hour care and our family member has been left without care several times and only at the last minute after much cajoling, have the shifts been filled. There are times when we have had to step in and fill shifts. After hours are not really interested in the predicament we are placed in at late notice, when shifts haven't been filled or workers cancel. Management do not answer phones or return calls about these problems.

Communication not 100%. Support worker is about the same as as my son and is about as organised. The person in charge isn't easy to get hold of.

They've been good. Good communication and listen to what we're after. The workers have good value systems. They've been empowering not babysitting. I love the coordinator, he is a nice man.