Sensible care is unethical and will lie to no end. My wife trusted her therapist KIAH. It’s very hard for her to open up and be vulnerable. She is new to therapy and she was proud of her progress. That was until her therapist got lazy and instead of speaking through issues started using power points of generic charts through a zoom appointment. KIAH told my wife she knew the 8 week commitment would be a challenge with her work schedule. KIAH said not to worry just cancel as soon as possible and I will make sure you are not charged a fee. Well her flight cancelled and she cancelled her apt immediately. Which was still hours before the actual zoom. KIAH quickly went back on her word and charged a $100 no show fee. There is the first lie. The second was when my wife took screenshots of her canceling the appointment in case a fee was shown. Not once was there a screen that showed a fee. The customer service at sensible care then tried to lie and say the IT department says it shows a fee. Photo evidence was provided to challenge that. This company did not care. KIAH did not care. She lied to my wife’s face over $100. This is disgusting behavior. It’s about the principle and dishonesty. Imagine the damage they could do. Don’t go here.
Haley Broadaway: I cannot express enough how grateful I am to have found Haley Broadaway as my therapist. From our very first interaction, she made me feel incredibly comfortable and supported, a stark contrast to my previous experiences with therapy. After going through a traumatic situation in my life, I was hesitant to seek help again, fearing another failed therapeutic relationship. However, Haley quickly changed my perspective. From our first session, I was amazed by her ability to create a safe space where I felt truly heard. The anticipation I felt leading up to our next appointment was something I hadn’t experienced before; I found myself thinking about how much I appreciated her attentiveness and insights throughout the week. By our second session, I felt an even deeper connection and understanding. Haley is not just knowledgeable; she is incredibly professional, understanding, and genuinely invested in my healing process. I love the feedback she provides, as it resonates with me in ways that help me grow. Each week, I leave our sessions feeling more empowered and hopeful about my journey. I wholeheartedly recommend Haley to anyone dealing with trauma or seeking support. She is informed, present, and exceptionally skilled at what she does. Thank you, Haley, for making such a significant impact on my life and for showing me that therapy is a safe space for healing without judgment. I also want to express my gratitude to the company you work for; they truly have a gem in you! Arnicea Johnson
I scheduled my daughter for an appointment- filled out all of the paperwork, cleared our evening schedule, only for her provider (Brar) to not show! Twice! I reached out to Sensible Care, and it took them several days to respond but no one understood what happened. I rescheduled again because it’s been so difficult in finding psychiatrists with any availability. Fast forward 2 more weeks- I took my daughter out of school early, my husband took a half day off, and lo and behold- another no show from the doctor! I emailed them immediately after the missed appointment, and it took them A WEEK to email me back with a “Oh, we apologize. We aren’t sure what happened- let’s get you rescheduled.” Yeah, no thank you. We won’t be wasting any more of our time. After two different times of waiting and adjusting our schedules to not have the provider show, we are done attempting to schedule with this service. It is insane that if we, the patients, didn’t show to our appoint, we would be charged a $100 “no show fee”. However, the provider/service can inconvenience the patient without consequence with a “Oh, we’re sorry”- not once, but twice. So unprofessional and inconsiderate.
Brittany Dechter
Google MapsHorrible experience. Did not respect my time, did not listen to me and had no interest in my well being. Appointments would be confirmed the day before, the morning of, and then cancelled less than an hour before the appointment. Doctors not only canceled appointments last minute they also refused pharmacy requests to refill medication I’ve been taking for YEARS, they ignored messages for days and I had to get emergency 3 day medication supply from my pharmacy multiple times due to my psychiatrist’s incompetence at medication management. When I brought up these concerns the doctor sent me a message the next day saying he was dropping me as a client. The next doctor was even worse, despite making an appointment for medication management she spent an hour and forty minutes (it was only supposed to be an hour) asking talk therapy questions then at the END of the appointment she told me she “didn’t like” the medications I was on and wanted me to switch to a different very specific brand that was “not something you can get a rite aid you’ll have to go to a Specialty Pharmacist” I told her I had no interest in changing the medication I have been taking for years that was perfectly managing my symptoms with little to no negative side effects. She told me if I continued seeing her she would not prescribe the medication I was currently taking. The entire appointment was a waste of time and she made me uncomfortable, I very clearly said I was not interested in seeing her again. So I made another appointment with a different doctor (one last chance)who once again canceled last minute. When I asked why the appointment was canceled they called and told me the doctor looked at my chart and said I should continue treatment with the previous doctor I saw. When I said I had no interest in seeing that doctor again they said “maybe you should seek treatment outside Sensible Care” oh I will. And I recommend you do too.
We’ve experienced multiple cancellations from the therapist, and there’s been a lack of consistency in the quality of care. My daughter was scheduled for weekly sessions since July, yet she's only seen her therapist about seven times. Telehealth is supposed to offer convenience, but canceling without promptly rescheduling is unprofessional and defeats its purpose.