COCO{Jimmy's Mum} HUANG
Google MapsVery disappointed!! I made appointments for my 2 kids, I absolutely clearly announced that I needed 2 spots separately at 15:30 & 16:00 with names face to face last week. When I found they did not leave a spot for my girl at 15:40 this afternoon, I started to talked to a shop assistance , she said you should talk to our manager Mandy, but no one told me who was Mandy, I talked to the foot doctor, she said you should talk to front desk, I talked to front desk, I hoped they all could understand that we went to the shop not easy,....she said I need to ask doctor..... anyway My whole family waited for a final reply from 16:05-16:40! , and nobody cared about us more, until I asked front desk again to confirm that it really was impossible to make a spot for my girl today, and nothing else they could do. The point is even not right appointment in the system, even any misunderstanding between each other, once found any problem, as old customers of the shop, I hope we may get kind, warm, professional explaining from the shop as soon as possible for not making things worse, Other wise，why you called me continuously to do the foot checking at your shop? ..... I could only say now, very disappointed!