NDIS service agreement template (free Word and PDF)
Download a free blank NDIS service agreement in Word or PDF, or build a filled agreement using official support catalogue items and prices.
- 01
Name the supports
What, when, where, how often — delivered in which registration groups.
- 02
Price it in writing
Unit rates, travel, materials, cancellation — aligned to the price limits.
- 03
Set how payment works
Which management type, who claims, how invoices reach the payer.
- 04
Write the ground rules
Cancellation, notice, responsibilities, and how changes to the agreement happen.
- 05
Add the safeguard paths
Complaints, the Code of Conduct, and how to reach the NDIS Commission.
Download the blank service agreement
Three pages covering 13 sections, from the parties and supports to cancellations, privacy consent, complaints and signatures. Print it or fill it in on screen.
Want it filled in? Use the builder below to download the same template with your details and support items.
What's in the template
The template runs to three pages. Every field is a fill-in line or a table, and each section starts with one line of guidance. These are its 13 sections.
- 01
Parties
The provider's legal and trading names, ABN and NDIS registration number; the participant's name, NDIS number and date of birth; any nominee or representative; and contact details for each.
- 02
Term
The start date, an end date or "ongoing until ended", and the plan dates the agreement relates to.
- 03
Supports
A table of each support: description, support item number, unit, price per unit, frequency or quantity, and where it is delivered.
- 04
Funding management
Tick boxes for NDIA-managed, plan-managed or self-managed funding, with the plan manager's name and invoice email for plan-managed supports.
- 05
Pricing and payment
The price limit statement for NDIA-managed and plan-managed supports, the agreed-price wording for self-managed supports, GST treatment, invoicing frequency and payment terms.
- 06
Additional costs
Provider travel, participant transport, and materials and consumables, each with an amount, a rule or "none".
- 07
Cancellations and no-shows
The notice window, the chargeable amount and how the provider applies it.
- 08
Responsibilities
The provider's responsibilities and the participant's responsibilities, with space for specifics.
- 09
Changes and review
A statement that changes are agreed in writing, and a review date.
- 10
Privacy and consent to share information
What information is shared, with whom and for what purpose, with a consent checkbox.
- 11
Feedback, complaints and safeguarding
The provider's complaints contact, the NDIS Code of Conduct, and the NDIS Commission's contact details.
- 12
Ending the agreement
The notice period and method, the final invoice, and the return of records.
- 13
Signatures
Signature and date lines for the provider and for the participant or their representative.
Build a filled service agreement
Fill in what you know. The download follows the same 13 sections as the blank template, and anything you leave empty stays as a fill-in line. Your inputs stay in this browser. Check every term with the other party before signing.
General information only, not legal or financial advice. Check current rules on ndis.gov.au and ndiscommission.gov.au.
Why the agreement protects you
A service agreement is the shared understanding, in writing, of what you'll deliver and how. Its quiet job is defusing the three disputes that otherwise consume providers: “I didn't agree to that price”, “I didn't know about the cancellation policy”, and “nobody told me what would happen if I complained.”
It's also an audit and complaints asset. When the NDIS Commission reviews how a provider handles a complaint or conducts their business, an agreement that reflects the real arrangement is evidence of competence. Written agreements are mandatory for SDA supports.
The three disputes a written agreement defuses
“I didn't agree to that price”
“I didn't know about the cancellation policy”
“Nobody told me what would happen if I complained”
Pricing terms that stay compliant
The pricing line is where agreements most often go wrong. For NDIA-managed and plan-managed funding the claimed price can't exceed the NDIS price limits. For self-managed participants you can agree a higher rate, but the agreement should state that explicitly so nobody discovers a rejected claim later.
Travel, materials, and GST belong in the agreement too. “Incidental costs at cost” reads fine until an invoice arrives with a number the participant never saw. Named amounts, or a clear line saying the price follows the current NDIS Pricing Schedule, keep the agreement honest.
Keep the agreement fresh
Keep each agreement up to date. Update it when a new plan starts, when supports change, at the review date you set, and any time it no longer matches what you actually do. Keeping old versions on file also shows an auditor that you manage changes properly.
The registration checklist covers the systems an audit checks — service agreements are a visible slice of that evidence.
Frequently asked questions
Are service agreements mandatory?
Only for specialist disability accommodation supports. For everything else they're strongly recommended but not legally required. That said, an agreement protects you — in claims disputes, complaints, and audits — far more than it costs to write.
Can I charge above the price limit in a service agreement?
For NDIA-managed and plan-managed funding, prices must sit at or below the price limits. Self-managed participants can agree higher prices, but the agreement must be clear about which arrangement applies so claims aren't rejected later.
How often should an agreement be updated?
It should be reviewed when the plan changes, when supports change, at agreed review dates, and possibly when a new plan rolls over. An agreement that stops matching reality stops protecting anyone.
Does the participant have to sign my template as-is?
No — and you shouldn't expect them to. A service agreement is a two-way document; participants can request changes, and an auditor expects the agreement to reflect the participant's actual arrangement, not boilerplate.
What if the participant won't sign anything?
Keep providing support, but document the arrangement anyway — written notes of what was agreed around price and cancellation, and your attempts to formalise it. If a dispute or complaint arises, that paper trail is your first line of evidence.
Official sources
This guide is checked against these official pages.
- What is a service agreementWhat a service agreement covers, when it's recommended, and when it's mandatory.
- How to make a service agreementThe step-by-step guidance for creating one with a provider.
- Guide to working with providersProvider types, service agreements, and how payments work with each management type.
- NDIS Commission Provider PackProvider obligations, practice standards, and the Code of Conduct.
Read next
Related guides
Guides that cover the next step.
NDIS registration checklist: what to have before you apply
What to have in place before you apply for NDIS registration: registration groups, policies, worker screening, evidence and an approved auditor.
Read the guide
How to become an NDIS registered provider
The NDIS registration process step by step: choosing registration groups, the audit, costs and timing, and whether registering is worth it for you.
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How to ask NDIS participants for reviews
When to ask NDIS participants for a review, how to make it quick, ready-to-send messages with your review link, and the lines you should never cross.
Read the guide