Myintegra Plan Management And Support Co

Participants and support coordinators are always having to chase my integra for payment of invoices delaying services and assistive technology for participants. Even when chasing an invoice to be paid this has to be done 4 or 5 times before someone from My Integra actually helps and makes payment. At this point in time the participant is desperate for services as it has been months since the invoice was first lodged with my integra.

Communication is non existent. Always having to chase up invoices. They don't Communication when there are any issues with processing. They just let days, weeks go by with the invoice in a pending pile that no one addresses. Participants having to continually call them numerous times just to get things moving on one invoice, and each operator says one thing to the next. Nothing has changed in over a year after numerous similar situations.

So far, the service has been pleasant. The team was wonderful.

I have had a great experience with Myintegra. I was struggling to find a provider to fulfill this role, luckily I stumbled on to their Facebook page. The staff are enthusiastic, supportive and helped me get the best out of my program. The company is easy to deal with and seems to have a range of great people working for them.

They have been helpful throughout this NDIS journey by taking the pain out of our paperwork. They respond quickly to queries and ensure that we get our choice and still have control. They process paperwork quickly so our providers are happy too. Highly recommend them.