Myintegra Plan Management And Support Co

My Integra is only good for plan management but not for Support coordinator does Support coordinator was absolutely useless

very unprofessional and rude team leaders. Don't pay follow up and the invoices on time. DONOT recommend.

Let me be quick and to the point. 1. They don’t assign one or two dedicated staff to your account, but believing their staff should be “specialists dedicated to your Plan”. To this I say, “Ever heard of Jack-of-all-trades,-master-of-none-?!” The ball always gets dropped and the Participant loses out every time. 2. Staff, whilst trying to be helpful, make critical mistakes that eventually cost YOU your Providers/time/sanity/etc, etc. 3. No one offers training on their semi-complicated site, which you MUST use to pay Providers. One has to request it. 4. If you request a password, they don’t use it/ask for other information/ask for it within (the presence) earshot of others. 5. Pass on confidential information to Providers without first seeking your consent. 6. Do not attempt to rectify their errors before advising Providers of critical information, thus breaching trust. All of the above has been my experience of this company. By and large, whilst the majority of staff have been very pleasant to deal with, a combination of company policy and a handful of slackers, are costing me financially(!!)… and that will never do! And here I was thinking my babysitting days were long over…!

Avoid this company. They will over charge and fail to deliver of coordination services. My sons file was transferred to a Senior Support Coordinator a months ago under the guise of being closer and able to better support my son. I have not heard from her even after leaving phone messages and sending e-mails. Absolutely pathic service and before management send the generic "We are sorry to hear about your issue" response asking me to contact their support staff. I have numerous times.

Terrible service my support coordinator left with out getting me a new myintegra to replace her as I use myintegra for both my plan manager and support coordinator but now I have just a plan manager as myintegra have ignored myself, my support worker and my new NDIS funding manager as the new funding package includes more funding for coordinator. Luckily I have a good support worker who has advised me of another big company that do both plan manager and support coordinator but actually help you not ignore you. Thank you myintegra for making my life that much harder great job team.