Registered NDIS provider

Our Medical

Name: Our Medical
Address: Sydney, NSW, AU
Telephone: 02 8311 1000

Sydney, New South Wales

ABN 40 613 103 450

2.150 reviews

Services

NDIS services offered

Support categories this provider is registered to deliver.

Personal Care & Daily Living Support

Transition Support (School, Work, Housing)

Community Nursing & In-Home Clinical Care

Early Childhood Early Intervention (ECEI)

Exercise Physiology and Physical Wellbeing

Therapy Services (OT, Speech, Physio, Psychology)

Support Coordination

Transparency

Provider facts

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NDIS registration: Registered
Australian Business Number: ABN 40 613 103 450
Listing verification: Not claimed
Google rating: 2.4 from 829 reviews
Register record updated: 15 Aug 2026
Locations & service areas: 3 outlets listed

This provider has not claimed its listing, so details like website and accepting status may be incomplete. Always confirm with the provider directly.

Data sources How we rank providers

Reviews

What people are saying

50 published reviews, sorted by most relevant

Write a review

Nishi P

Google Maps

I wish there was option to give negative stars. There are unethical practices that are run by the medical centre where the aim is to have a patient visit again and again for unnecessary and conveniently omitted tests. Additionally, if you book a Telehealth appointment, although you get a text message saying you’re next in the queue but you never recieve a call (my number is correct in their system). I have had this happen to me multiple times and it shows that my appointment is successful in their system meaning they are claiming Medicare benefits on my behalf for a service that was never provided to me. This is highly unethical and I will lodge a complaint with HCCC.

Verkids

Google Maps

I attended today after being prescribed a new medication by my doctor and was advised to purchase it and then visit the nurses’ station next to pathology to be shown how to use it. The nurses’ station was extremely busy, and unlike pathology there was no ticketing or queue system, so I waited for a nurse to become available. When a nurse came out, I explained that my doctor had directed me to attend for instruction on my new medication. From the moment I approached her, she had a visibly annoyed expression on her face which made me feel uncomfortable. While speaking with her, she appeared uninterested and bothered by my request. She advised that my doctor should have booked me in. I replied, “Well, I just saw my doctor, so I would assume I am booked in?” to which she simply responded, “No?” and walked away without offering any assistance, checking my details, or attempting to help me further. I was left feeling dismissed and unsupported. As a patient starting a new medication, I was seeking guidance and expected a basic level of care and assistance. Instead, I felt like I was an inconvenience and ultimately left saying I would have to figure it out myself. This experience was disappointing and unprofessional. A little kindness and willingness to help would have made a significant difference.

Toni Morales

Google Maps

Your male receptionist today was one of the rudest person I've ever dealt with in a medical centre. This happend at 5.30'ish so you know who you are. This person doesn't deserve to be in his job. Downright lazy and rude. I went to him just to ask how many more patients are ahead of me politely. Mind you as I was walking towards him, he was already glued to his mobile phone. Asked me what time did we came. I told him I can't remember and just to check my daughter's name in the system as it will show him what time we came in. Instead he gave me this nasty attitude saying that there was no way for him to check while still holding his phone. I highly doubt this is the case as this is not my first time. He then told me check it myself while he was browsing the computer with his smug pissed off face as I am giving him "something to do". Left the medical centre. I hope the management really makes an effort in sifting through your employment process as some of the receptionists you hire especially this young male does not deserve to serve customers. Prior to me, he attended a mother with 2 kids and the mother left unsatisfied with how he handled the situation. If I can rate 0, I would just for this experience. Some of the doctors are polite so there's that and I work in the healthcare field. Sad.

Christine

Google Maps

The doctors here are absolutely fabulous and truly provide outstanding care, which is the main reason patients stay despite the significant frustrations. Frontline staff are always polite and professional, but they face daily stress due to being unreachable by phone and receiving abuse for things beyond their control. The new check-in app causes extra difficulty by not providing wait times or queue information. If management would consider increasing reception staff to better handle calls and updating the app to show wait times, it could alleviate many of the current issues and improve the patient experience significantly."

Louise Rogers

Google Maps

The process of setting up my account was quick and completely stress-free. The appointment hours are excellent and very convenient. The doctor was friendly, family-oriented, and took the time to listen attentively to my needs and concerns. I felt heard, valued, and well cared for throughout my visit. Highly recommend.

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Locations

Outlets

3 outlets listed

Our Medical

Head Office

North Sydney, NSW

02 8311 1000

Our Medical Gregory Hills

Outlet

Gregory Hills, NSW

+61 2 8880 5777

Our Medical Marsden Park

Outlet

Marsden Park, NSW

+61 2 8042 0485

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