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Locations
2 outlets listed
Clayton, VIC
Reviews
70 published reviews, sorted by most relevant
吳雅婷
Google Maps"It was my first time visiting the ER, and it was incredibly crowded. Although the wait time was a bit long, I completely understand the massive workload the hospital, doctors, and nurses face. A huge thank you to Monash Medical Centre for treating my acute appendicitis. The medical team, nurses, hospital facilities, and the care I received were all excellent. I am incredibly grateful for everything!"
stan papamichael
Google MapsI had a mishap on Saturday night and ended up at the Monash Medical Centre on Sunday morning for assessment. Staff were experienced and friendly and made me feel welcomed.
Rose Karlsson
Google MapsThank you to Dialysis unit that accepting me for my emergency treatment, nurse name Winter stick my needle with professionally and new graduate nurse name Thomas look after me. As a asylum seekers I feel safe and happy with the service even the hospital don't have place for me to do next dialysis. I be grateful, thank you to renal& dialysis team in Monash Clayton.
Kezz
Google MapsMonash Clayton Emergency Department By far the worst hospital experience of my life. I attended Monash Clayton Emergency Department after being referred by Urgent Care specifically for an ultrasound on a severe right arm injury they were concerned about. On arrival, I was sent to a small waiting room (approx. 10 seats). There were only around five other patients present at the time, and plenty of staff around, so I reasonably expected to be assessed in a timely manner. Instead, I waited over 6.5 hours in severe pain without a single welfare check — no updates, no offer of water, no reassessment. During this time I watched other patients leave due to excessive wait times, including people in obvious distress whilst the staff laughed amongst themselves and talked about their social life. After approaching staff for an update, I was told I would likely be waiting several more hours. After approximately 7.5 hours, I was briefly assessed by Russell Wai Kay Leong. I explained: • The mechanism of injury • The severity of pain • That I had already attended Urgent Care • That Urgent Care had referred me specifically for ultrasound imaging The assessment consisted of a brief look and minimal questioning. No ultrasound was ordered and when mentioned, it was quickly dismissed. I was told it was “probably just a sprain.” When I explained I was in excruciating pain and that, as a tradesman, I wouldn’t sit in hospital overnight for a simple sprain, I was asked if I “just wanted painkillers,” which made me feel dismissed and like a drug-seeker rather than taken seriously. After approximately 8.5 hours total, I was discharged with paperwork stating I had a sprain and had been given pain relief. I arrived home around 6:30am. No ultrasound was performed. What actually happened next: I later required open surgery for a right distal bicep rupture. Confirmed injuries included: • Distal biceps rupture • Torn and ruptured tendon • Torn muscles • Nerve damage • Biceps approx 90% detached from bone • Bone drilling for fixation pins I am now facing: • Around 12 months of rehabilitation • Nearly $10,000 in medical expenses • Inability to work as a tradesman • Ongoing pain and loss of function This was not a sprain. This experience has had a massive impact on my physical health, finances, and livelihood. I believe there were serious failures in: • Proper clinical assessment • Acting on an external referral for urgent imaging • Patient welfare during extended waiting • Taking reported pain seriously I am formally pursuing this matter through Monash Health and relevant oversight bodies. I’m sharing this so others know to advocate for themselves and push for proper investigation when something doesn’t feel right. No one should leave hospital with life-changing injuries dismissed as a sprain.
H M
Google MapsI was told that my baby’s umbilical cord was wrapped around the neck, and I repeatedly asked for a C-section, but they ignored me. They tried the balloon induction several times and kept failing, leaving me covered in blood after a whole day. I asked for a C-section again, but they ignored me once more. After 36 hours, when they finally started the artificial induction, the young staff still ignored everything I said. In the end, the cord really was wrapped around the neck, and I ended up needing an emergency C-section. In the ward, they placed me only with Asian patients. When a white woman came in, she asked to be moved to another room. Her family were eating potato chips all day and noisy. I couldn’t sleep at all. I only speak English, so it felt like pure discrimination. Even when I pressed the nurse call button, someone else was always prioritized before me. I asked for formula because my milk hadn’t come in, but they ignored that too. I cried and begged, and finally I was allowed to go home after two days. From the next day, proper midwives visited my home and told me that my baby had lost too much weight and could have died. Of course neither of us had been given proper care. I’m just grateful we survived.