What I liked:
1. The Caring Attitude
What I liked most is how caring and respectful the support workers are. They don't treat it like just a job - they treat participants like family, with dignity and kindness. I really hope that heart and respect never changes.
2. Reliability & Punctuality
What I liked is they are always on time and reliable - for personal care, domestic assistance, and transport to appointments. In disability support, reliability is everything. I hope they always stay this professional and punctual.
3. Encouraging Independence
I liked that they don't just do things FOR you, they support you to do things yourself and be more independent in the community - shopping, recreation, social activities. I hope they keep that empowering approach.
What could improve:
Honestly nothing major. Just wish they had more availability because everyone wants them
I have been a customer with ability bridges for about a year. I would highly recommend them. When i joined the ability bridges, the promise was that as long as I notify them 24 hours beforehand, they would organize and provide the services that I require. There has a large number of times, that I gave a shorter notice than 24 hours, and yet they provided me with fast, reliable, quality and excellent services. Before I joined their services, I had worked with some providers (I can not name them due to the nature of professionality and confidentiallity of the business practices) that my my experience as a customer was definitely satisfactory. What I would say about the ability bridges is that they try to be as flexible as they can be. They provide support in times that many of those businesses that operate in the normal business hours do not. There has been a number of occasions when i had to go out to various events, functions, places, etcetera and their staff had waited till very late, (the last case was that their staff drove me home at 3 pm. I do not know of any support company that does this. Their entire company and staff are made up of intelligent, caring, compassionate, nice, verty helpful and professional people that at many times go out of their way to achieve the perfect desired outcome to satisfy the customer needs. Their care is not about the money or the funding their receive, it's about the human capital of humanity, care, compassion, professionality, and ongoing regular support with maximum flexibility, understanding to the customer needs. I write this as a very satified customer. Sure. In everything in life, no matter what we do. there's always room for improvement in everything we do and everyone does, in business, in personal life and in everything we do and approach in life and in this company they're trying sincerly, honestly and solemnly and I can see that in each and every support. They're trying to meet the need for progress as well as quality care/ We live in an age and time that in order to function with life, one needs to learn and practice open mindedness and its growth in everything that we do.Last point, everyone in this company has been and constantly provided a tremendous amount of emotional, intellectual and psychological support and any other support that I required by practicing maximum undserstanding and care, each and every time I required it.Everyone and their staff are understanding, fun and friendly and treat all their customers with utmost respect and diligence regardless of the customers's cultural background or anything personal. They have gone the extra mile to prove it to me each and every time and on a number of times to meet my needs and the services that I required. They have always been kind to have my benefits and advantages in mind and by giving me information to impriove life and they have tried to help me in every possible way. . I truly appreciate that and highly recommend them. 5 stars is my experience.
