Axis Supports Group

I was overpromised by Axis when I hired them and they miserably undelivered early this year. Alot of they're staff were not very capable of changing a pad on a elderly person considering they say they are a NDIS provider? Some did not even know how to use a lifter? They're staff lacked basic knowledge and could not follow basic instructions so I had to type up a list on what to do on their shift, it was like being at pre school. These people are supposedly experienced support workers? Some staff turned up on their shift not being properly inducted. Only once had a roster and I was with them for a few months. A very stressful time with Axis. I definitely would not recommend them at all to anyone. As this industry is booming now expect alot of inexperienced support workers to be flooding the market. Very few companies really keep up with training their staff even though they say they are experienced when you hire them. Management was very rude at the end when I spoke to him, telling him his staff are not trained and he hung up on me. Very professional behaviour wouldn't you say??

They had one job. I paid a 700+ sign up fee. And then they were late to pick me up for a brain scan that I changed the time to what I actually needed via email and confirmed over the phone a few days later. They also called and asked to change the time / date. If a brain scan.... You can't take these guys seriously. They mess up more than if you book yourself via a platform like mable. There's literally no advantage here in terms of care. Edit- The manager repeatedly called me, the fee is for when there's 20 hours of support or more per month. So again, Mable is better in my opinion.