Bright Plan Management Pty Ltd

Bright Plan Management have been nothing more than 10 /10 service They are. Efficient, Reliable, Contactable, Supportive, a service I have recommended to many of my participants I support coordinate :)

Bright Plan Management have been very diligent in returning my emails, with the exact information I needed or exactly where I can get it. They also pointed me in the right direction for future contact for streamline reasons, and also offered their services for any continued inquiries. I gave 4 stars and that is only based on the service I have received at this point in which I would have gave 5, but I sent a message to an inquiry to do with my son, an NDIS recipient, and I have had a message from a member of their team but have had no reply. My inquiry was an email inquiry in regards to a subject matter to do with my son on Friday 8/05/20 with an email confirming my inquiry has reached them and has been assigned to the relevant person who will contact me. It is now Wednesday 13/05/2020 and I haven't heard anything back yet. I hope communication is just as good as the manager's communication diligence, but it doesn't seem like.

Have been with them for a short time at this stage, however I am extremely impressed with the service they have provided me. They have made signing up, getting invoices along with understanding your plan a quick & painless experience. Communication (through e-mail or requesting a call back) with the company is equally a quick and painless "process". Getting monthly statements is also greatly appreciated.

My invoices are always being paid on time, they are always willing to help.

Bright Plan Management have been extremely punctual in getting back to me. I recently joined them for Plan Management services for my son.