Careneeds Pty. Ltd.

CareNeeds is an agency like no other. We have been involved with other support agencies for over 10 years and I wish they would adopt the same approach that CareNeeds do. CareNeeds believe in matching appropriate Support Workers to their Clients - the CEO comes out to meet your family, then they do a number of support shifts to get to know the dynamics of the family. The support workers are then matched up to your family. The proof that this works is that for the first time in 10 years, my daughter loves to see her Support Workers - she can't push me out the door fast enough once they arrive. For the first time I can leave and not constantly worry about whether the Support Workers are coping with my daughters challenging behaviours, because they have been already trained in the strategies we use before they begin their shifts. The service they provide is individualised and unique to each situation. This has had such a huge positive impact for our entire family. My daughter is gaining skills because the support workers are encouraging her independence and teaching her to do things for herself - she is now doing her washing, helping to prepare meals, making her own snacks with their positive support - it is wonderful!

Careneeds provides a personal approach with all their interactions. We were amazed when one of the Directors attended to meet us and get to know our Son. She took the time to get to know us and what we were looking for in terms of support workers and meeting goals and achieving realistic outcomes for our son. For the first 3 weeks that supports started, she personally did the shifts to really get to know our son and family and to be able to then go out and find the right support worker for us. This company is amazing, we were so disgruntled with NDIS and our previous providers, who would just send anyone to the shifts and lacked communication with us. If you are looking for a compassion, understanding, experience and empathy then this is the company for you.