Future Focus Group Pty Ltd

My son and I were with Future Focus (i-Coordinate) only a few months ago, and unfortunately, our experience was extremely disappointing. Thousands of dollars were invoiced for support coordination, yet very little was actually done to support my son. His plan review was supposed to be processed months ago, well before he finished Year 12, so there could be a proper plan in place for his transition into the future. Despite this, the coordinator failed to get the process underway. My son is now about to finish school and is left without a proper plan for what happens next. His behaviour therapist ultimately had to step in and submit the plan review because we were getting nowhere with the support coordinators. From our experience, there was a lot of billing but very little meaningful support or action when it was actually needed. If you genuinely need proactive and reliable support coordination, based on our experience, I would recommend looking elsewhere. Unfortunately, I cannot understand the number of positive reviews given the experience we had and can only assume they have been paid reviews. Very disappointing, especially when the consequences of poor support coordination can have such a significant impact on a young person’s future.

Stacey is Very slow to return calls and emails. Was abit rude over the phone when asked why there was a delay in returning calls.

I’m sorry it’s really obvious that Keeley and Ophelia hated the job. We had to switch providers.

For the past one month I've been waiting for someone to contact me, I initially spoke to someone and was told the team leader that manages the southeast area was on break and would be back next week, I left my details and never heard back. So I've been calling once a week and leaving message for someone to call me and yet there's still been no attempt. Very poor behaviour.

really great company love working with them ..I'm really happy