Mcarthur Community Care (Vic)

SA Review I've been getting support with McArthur daily for a while. I've got control of the people who come and assist me. If one's sick, I can ring and ask someone else to cover. They listen to me, and respect my wishes, and I was able to bring my carers with me when I transferred to McArthur. I've been away with McArthur carers also, and had some great supports on my holidays – with carers who speak other languages and can support me on my travel.

SA Review I am a full time carer, and McArthur provide support to look after my family member so I can have respite. They're teaching her life skills, vocational skills, craft work, and really keeping her amused and happy. They're improving her social skills and life skills too. All the workers are brilliant, and it comes from the top. Management is amazing, they go above and beyond and they lead by example. You can tell they're working in the field because of the passion they have for caring for people, and making sure they're well looked after. They take the time to make sure there's a good fit for the care worker and the client in terms of temperament, personality and skills. One particular worker who's been with us for a long time – I haven't found anything she can't do yet. She gets on exceptionally well with my family member also. McArthur took on an advocacy role for us in our funding and supports as well, despite us changing over to a new funding scheme. We had a further massive life change recently, and during this particularly stressful time the managers at McArthur took it upon themselves to get me more support and make sure we were well cared for and assisted. They go above and beyond, looking after the family (me!) as well as the clients. I know I can walk away each day in the knowledge that everything will be fine. Even if there are issues, I feel like my family member is in wonderful hands and they will deal with any complications that might arise.

SA Review I being the carer was taken as an emergency to the hospital overnight. McArthur were great. They arranged support workers for my wife all night and through the next day until I was discharged. There is very little to dislike about McArthur. They are finding it hard to find a worker to cover some bed shifts. I know they are recruiting more carers. We hope shortage of workers will change. All the staff at McArthur are friendly and caring people and treat their clients with the upmost respect. All their care workers on our roster are kind, helpful and do a great job. Communication is good but can be improved on.