Mcarthur Community Care (Vic)

SA Review I am a disability support worker and have worked with McArthur for about a year. They're very encouraging and it' very satisfying work. I couldn't get more variety. The office staff are supportive and they respond immediately to any issues. I've been matched with clients and now see the same people regularly and have been able to built wonderful rapport with them.

SA Review One of my family members uses McArthur to provide in home support. We've just started dealing with them, and so far they're brilliant. First of all, their personal support, customer service and their personability when things get tough is great. They follow-through on all the things they say they will do. Little things like their tone of voice, make me feel so supported through difficult times. Very helpful. We deal with a range of other government and support services, and none of them have half of the level of customer services and follow-through.

SA Review I use McArthur services. I have had no negative experiences at all. The contact with the managers and organizers is minimal, but that means that they're doing a good job as far as I'm concerned. They found someone that's very appropriate for me, my opinions and my personality. I have had no problems at all. The one time I called about something, they fixed everything straight away. From my end of things things couldn't be better.

SA Review McArthur supply workers to do my daily chores and care for me. They're good, I've got no complaints. I've been in touch with the head office a fair bit, and they're very well suited to their job. They're pretty well covered with all the things I need, and use their brains when working with me. I wouldn't hesitate to recommend them to anybody.

SA Review One of my family members has been using McArthur for about 6 months. I think they're fantastic. They provide personalised, supportive and caring services – from our first initial meetings and discussion of the care plan, right through to the execution of the plan by the support workers. The other thing I really like is that they're very open, honest and timely with communication. If there are going to be any changes they let us know about it prior and work with us on solutions. They're so responsive and really listen when I call. Before I engaged McArthur I spoke with a number of other agencies and the level of service at McArthur was well beyond. Their approach is so personalised and they're really focused on meeting the clients' needs. One thing we really love is their attention to detail that they give to matching the team of support workers to the clients needs. There has been so much work in the background to find the right team to work with and compliment my family member. What that does for my family's general well being, mental health is above and beyond. It's really given her a life, and level of independence, that we didn't think she would achieve again.