Your Plan Manager

Be VERY careful when invoicing.I made two genuine errors in seperate invoices. I was told there were errors but both times they ignored any email requests for assistance to help me understand how/where I went wrong. No matter how many times I emailed seeking their assistance , I was not replied to. When I finally painstakingly found the errors and resubmitted , they did not acknowledge my resubmision and I was left hanging , waiting for payment. Very disappointing as a tiny little bit of help could have avoided this review. They knew I was new to this but be warned !! You WILL be totally on your own here. Not a pleasant nor welcoming start. Extremely nervous invoicing going forward and too afraid to ever ask for help again as I feel my payments will be held up again .

If you are seeking true 1 on 1 customer service from a family owned and operated business, who have extensive (personal) experience in navigating the mine-field of Plan Management and Support Coordination with the NDIS then you cannot go wrong with YPM. I truly cannot praise them highly enough - real people answer your telephone calls promptly, staff are friendly, helpful and knowledgeable with fabulous work ethics who stop at nothing to get your issues resolved in a positive and stressless manner. It is a relief to know that your funds are being managed by responsible ‘people’, who understand your personal needs, who know the system, and who pay your service providers quickly too! Highly recommended by this very satisfied client.