Advance Rehab Centre

I truly truly truly have gone through a lot with 3 failed operations and my degenerative cervical spine the last 13 years. I know my body more than anyone else. I’m really sorry to write this review ARC, but this is from a perspective who was an Office Manager and someone suffering. I have never ever dealt with such an unorganised place that’s supposed to help people. From administration to actual physical help. They have that many different email addresses from so many people within the organisation that you have no idea what’s going on. People don’t get messages. People don’t get Emails and reports. That in itself is just AMAZING. Like literally I have NEVER EVER EVER been this bad in the last 13 years like I am after going to that rehab Center. I’m an absolute wreck. My whole entire right side body is stuffed since my appointment at that rehab centre, after manipulating my C1 and C2. I have so much pain in my right side of head. Neck. Shoulder. Arm. Upper back. Lower back. Hip. Top of leg all the way down my right side to ankle. Not to mention the ringing in my head is much louder and has moved to centre of head a long with right still. They didn’t have the reports I previously gave them. THEN…. I won’t mention names. Says she’s read the reports. And quotes”””””” Good morning Linda Just letting you know that I have viewed all your reports to date. I am sorry that your symptoms seem to have flared up with neck treatment. If tinnitus is the main symptom of concern at the moment and it seems the upper cervical spine is probable course for this, it is going to be very hard for me to treat given the fusions and degenerative changes. I think your plan of specialist review at this stage is probably the most appropriate. From looking at ###### assessment notes there were no vestibular reasons for the tinnitus to be there which makes it a lot harder for us to treat…. “””””” ARE THESE PEOPLE FOR REAL??????? 1. That was what I was trying to say to them at my initial appointment, that I didn’t need manipulation etc 2. Wouldn’t you read all the reports before treating someone? Which I sent to them months and months ago. DISGRACEFUL! Thank you for making condition worse! 👍👍👍👍👍👍👍👍

Eileen has provided expert, tailored therapy for my husband, who has physical and cognitive impairment from a severe stroke. She has created a varied program that mixes a range of practical exercises that can be done at our home, plus some outdoor walks. Eileen and her colleagues are friendly, caring and encouraging. They are also experts at dealing with neurological deficits, and have quickly understood and adapted their therapy to my husbands needs

If you want results first time re SDA then ARC's team lead by Jo-anne Bennett has to be your first choice. I battled with what direction and what content I needed for the process of getting my son Rob independent living through the NDIS until I met Jo-Anne. Although the NDIS has been fantastic and very supportive of my son who has severe brain damage and is also blind, I just could not achieve what Rob wanted and needed re his choice to live independently. That was till I met Jo-Anne through a good friends recommendation. Rob now lives independently and has a very good support team. There is no doubt in my mind that without Jo-Anne Bennett and Sophie Gould (OT) in the ARC SDA team, Rob would not of achieved this goal that we had unsuccessfully been trying to achieve for over two years. I could go on and on about how they went the extra mile to support us, as they did, but suffice to say if you want care, empathy, skills and knowledge and RESULTS then talk to Jo-Anne at ARC.

I’ve been to several rehab gyms over the years but always found roadblocks to really getting in to the therapy. But ARC has a very special mix of high end & brilliant equipment and brilliant therapists. I actually used to be a physio (who did a fair bit of work in neuro rehab) and had a bad stroke in 2007 so I hope my background gives a bit more weight to my review. They are exceptionally good.

ARC's assistance in improving my day to day and long term health in dealing with my PPMS has been life changing and has improved the quality of my life in many ways. Sarah and Jason in working together and providing me with a co-ordinated program has given me the skills and confidence to be able to re-enter the community. Without ARC and the professional and wonderful staff that work for them, my life would not be anywhere as fulfilling as it is today. Thank you ARC and I look forward to our continuing and fulfilling relationship. Warmest regards Pete