Aids To Independent Living

On purchase of a mobility walker for an elderly relative, we were told that a full refund would be given if the item was not needed or unsuitable. No more than 2 weeks later, after the walker was not needed (and was unused and in original packaging) due to the death of elderly relative, we were told that a refund was not possible and that he could 'sell' the walker for us in his store (if he could sell it at all). Total back flip on original guarantee and totally unreasonable considering the situation presented. Terrible customer service and lack of compassion to a family already grieving a loved one. Cannot trust this business and would recommend that future customers purchase from other mobility suppliers that are available. Would like to give zero star review but unfortunately that is not possible.

Arthur at Aids to Independent Living is the most caring, helpful person you will ever come across. He goes out of his way to help you with what ever you need. My daughter is Disabled and if Arther doesn't have what she is looking for he will go out of his way to get it. He truly cares about the person who is in need whether you are young or old. I recommend you go and try Arthur at Aids and Independent Living. You won't be sorry.

Got a warranty claim to fix my wheelchair AGAIN. Since 8.12.21 my wheelchair has been in for repairs 3x times. They have kept it for a week and people dont buy wheelchairs because they want one. No loan chair no updates on how its going and when we call they have a go at us. I have asked for a full refund. Never go near there customer service is appalling.

Thank you Arthur. Due to my wife's health we purchased two motorized stand up sit down lounge chairs. Very good product. Arthur the manager / owner was very helpful explaining the operating mechanism. One chair has a manufacture fault, Arthur was contacted and within 24 hours he advised us we would have the chair replaced. Excellent service / knowledge of product and prompt attention either in the shop or at our home. Highly recommend Aids for Independent Living at either shop Caloundra and Buderim. Alex and Louise

The office Lady at Forest Glen is very helpful, kind & thoughtful. Thank you :)