Nancy Palma
Google MapsI have been forced to leave a bad review here as I have had an issue with this company's terrible lack of service and follow up to a complaint. After 3 emails and numerous calls where I was told my matter would be escalated I have had no interaction with anybody at AusMed Health. I am seriously dumbfounded at the lack of response and I do not understand how this company gets 5 star reviews. There seems to be only one person that mans phone calls and messages do not get acted on. Sorry but I won't be buying from this company again. I'm just hoping that this company reads this msg and contacts me as I have no idea how to contact anybody for help. PS. ATTENTION DARREN - Further to your response. You have completely misunderstood the chain of events. Australia Post had nothing to do with this issue. The situation was I paid $20 for Express Shipping that was not acted upon for 2 and a half days when I needed my order urgently. I finally got Frank who directed someone in your company to action my order as it had not been processed 2 and half days later even though I had sent an urgent email requesting if my order had been processed. Express Shipping is overnight here in Melbourne. If you had read my email and the chain of events you would have understood what the issue was. I am wanting a refund of the Express Shipping fees. Thoroughly, thoroughly disappointed by your response, lack of professionalism and your lack of understanding of why I wanted a refund of the shipping fees.
