Automobility Pty Ltd

If you are reliant on an accessable vehicle then look elsewhere. This place deserves negative stars. We had a van conversion done by Automobility and it has failed. This means that our and possibly your car is unroadworthy. The fortunate part for us is the wheels didn’t fall off when we were driving so at least we are safe. What concerns me most is that it appears this conversion failure is far from a one off and many vans have suffered the same problem. Most reputable manufacturers would do a recall to correct this design fault but not Automobilty. They have said it isn’t covered under warranty as it was done a while ago, the van has just over 100,000km on it. I was disappointed when hearing that but thought okay let’s just get it fixed as we have no alternate transport. Any more than two weeks have gone by. Since the van was towed and we still can’t even get a price for parts. This means no Christmas for our family and our disabled son who quite frankly has put up with enough without being prayed upon by someone who pretends to be concerned. Don’t be fooled by their self promoting marketing hype. If you need a mobility conversion that won’t potentially kill you, or leave you stranded, then find someone else who has a social conscience and actually does and not pretends to care about your well being.

Patronising. Systemic arrogance. They know better... not. Just didn't listen to client. Only interested in who pays. Disappointing. Repair to the indicators was more complicated then they projected. "take 1:30 hrs" took 4 working days and a third party to fix. Wasn't drive able prior to repair. Asked for management to hear complaint....no contact. Over 2 months to resolve.

We’ve been a customer of Automobility from 2001 until yesterday. Jeff Watters has built an organisation that enables the disabled community have independence and a quality of life! When you see their tag line of “Enabling Life’s Journeys” - Automobility truly mean that and deliver in spades. Their service is second to none, their knowledge and experience gives you peace of mind and the conversion we got from Automobility enabled not only our daughter (wheelchair bound and profoundly disabled) a sense of journeys - it also enables my wife, our son and I to enjoy a quality of life that we never imagined. If I could give 6 stars - I would.

My brother purchased an Automobility wheelchair accessible conversion of a Hyundai Staria which has now been completed. We've been using the converted Staria for a few months now. Our dealings with Automobility have been timely, friendly and professional with one exception which I will detail below. The build quality is excellent. Functionality is excellent and the work was completed ahead of schedule. We are very happy with our decision to go with Automobility. My beef: It's almost insignificant and I didn't want it to feature in my review - but I want to have my say. I asked if they could transfer the existing (Automobility) docking station from the existing car to the new car. The answer was that the existing one was old and they wear out so better to fit a new one. I'm calling bullshit on this. The mechanism is similar to a car door latch, only (presumably) using a higher grade steel - and it gets less frequent use. There's no reason it why it wouldn't outlast the car. I get that unpacking a cardboard box is much easier than extracting one from a car that was installed 15 years ago - and that's a valid answer but when you dismiss me with bullshit it makes me wonder what else you've told me is crap. Secondly as they were showing me a new docking station latch, (it looked identical to the one fitted to our old wheelie car). The pin entry point was a straight edged "V" which guided the pin from the chair into the locking mechanism. I pointed out that if the narrow end of the "V" was rounded, it would mean that you didn't have to place the chair with surgical precision for it to slot into place (which had been our experience with our existing docking station). The response was, "It'll only be a sharp edge the first few times you use it". That's definitely bullshit. The one in our car was 15 years old. It was as angular as the new one I was being shown. Also, I spent 10 minutes with an angle grinder rounding a few mm off the corners (and yes it did make a big difference). "Thanks for the feedback" would have been an appropriate response. Again the willingness to dismiss my concerns with bullshit angered me and made me wonder what else have I been told that's crap. I know it's nit picking and it turns out to be insignificant but it made the months we waited an anxious period when it turns out needn't have been. The end product was excellent. I still wholeheartedly recommend Automobility.