Bayside Counselling And Consultation Pty

The Mental Health professionals here are extremely helpful and truly care about their patients. I see Winnie and cannot recommend her highly enough!

I am so disappointed with the staff who are supposed to assist patients and instead the only thing they want is money. Everyone works for money but professionalism should come first. If you want a real professional service go elsewhere, I don't recommend it. I lost money and time.

I had a deeply disappointing and frustrating experience with this psychologist, Michael Wang. After understanding my situation related to WorkCover, he repeatedly asked intrusive and irrelevant personal questions such as, “Do you plan to have children?” (asked three times even though I had already answered each time), “Are you in a relationship?” “When was your last relationship?” “What kind of house do you live in?” “Is it a rental or a purchase?” When he learned that I owned my home, he responded in a way that made me extremely uncomfortable, saying, “You must have a lot of loans to pay off, right?” The tone and manner felt condescending – as if to say, “So what if you own a house? You still have debt to deal with.” I could clearly sense his mean-spirited attitude in that moment. I attended two sessions in total, and he was late to both. There was a lack of basic courtesy – no eye contact, no greeting, and during the first session, he didn’t even introduce himself. What struck me the most was that he made no apology for being late. Instead, the very first thing he said to me was, “Do you want to communicate in Chinese or English?” This came across as incredibly rude, both as a person and as a professional psychologist. A basic greeting and acknowledgment of being late should have been standard practice. As someone with a healthcare background, I am well aware of what professional conduct should look like in a health care setting, and this was far from it. I came to this clinic referred by my GP, in significant emotional pain, and even mentioned that I no longer wanted to live. Rather than addressing my distress or providing meaningful support, he focused on unrelated topics like finances, housing, and relationships. He repeatedly asked me, “What do you want to solve?” but never genuinely listened to my answers or engaged with my actual concerns. As a psychologist, his approach felt insensitive, dismissive, and unprofessional. Rather than creating a safe and supportive space, I felt ignored and further distressed. His inability to address urgent mental health concerns highlights a lack of professional competency and ethical sensitivity.

Bayside Cousilling it is such a beautiful and warming place. Every single person there has made me feel so beyond comfortable, there team is so warm and welcoming.

Wheelers Hill new office is very clean and bright. The staffs are very friendly and the service providers are professional! Highly recommended 👍 …