Blueclean Property Services Pty. Ltd.

Very impressed with the work attitude and cleanliness of team David on Friday 26/4/24 They were working very hard to get the commercial kitchen cleaned and didn’t stop for four hours straight! Well done and thank you!

I used this service once and had a great experience, but my second experience was extremely disappointing. I initially booked a service for 2 January 2 2025 at 12 PM, but a few days before the scheduled date, I received an email from the customer service team asking to reschedule it to 2 PM. We confirmed the new date and time. On the agreed service date, I waited until 4:25 PM, but no one showed up. When I called the customer service line, the representative immediately accused me of making a mistake without even checking the details. It turned out they had made the error on their end, rescheduling my booking to 3 January 2025. They then offered to send two cleaners to come on 3 January 2025 at 5pm. Since I was unavailable on the new date and time, I had no choice but to cancel the service. This entire experience was frustrating, unprofessional, and a complete waste of time. Extremely disappointing.

Thank you to Sarah and Edward for their fantastic work! We hired Blue Clean for a deep clean of our apartment and they did a wonderful job. Arrived right on time, were friendly, professional and very detail-oriented. I would happily recommend Blue Clean Cleaning Services. Thank you again!

Absolutely terrible experience. I paid $225 for an Airbnb clean, bed making and a fridge clean and the cleaner didn’t mop the floors at all, didn’t even Vaccum the bedroom let alone wipe down surfaces. She didn’t use bleach on the toilets and just wiped it down with a cloth. When I raised these concerns with the owner, she asked her to rectify it on the spot and still didn’t mop the floors! I sent the owner 15 photos of the visible dirt on places like the kitchen bench and cupboard surfaces and mould still in the fridge, and the owner basically said well too bad, she got a different report from her cleaner and that they wouldn’t be giving me a refund- even after I sent video and pics of the place still dirty. I had to spend another 2 hours cleaning. I’m still pushing for a refund and I asked for my card to not be processed and yet they proceeded and that they’ll check on Monday with their disputes resolution team as to whether this breaches Fair Trading guidelines. This company has good SEO so they are on the first page of google but don’t be fooled. It was quite possibly the worst clean I’ve ever had and put me in a stressful situation where I was rushed to clean myself in preparation for my guests to arrive. DO NOT USE THIS COMPANY. Very dodgy!

I usually never leave bad reviews as most business owners can reach a resolution if their customers have a bad experience. Unfortunately, I used Blue Clean after a recommendation from a Facebook group for an end of lease clean and received sub-standard service at best. We had a 2 bedroom 1 bathroom apartment clean booked for 2 hours. The kitchen and bathroom were the only areas thoroughly cleaned. The list of issues include: 1. The floors were not mopped properly, 2. Wall cleaning is NOT included (areas of the wall had cobwebs / marks which could have been easily cleaned with 1 wipe! It did not require a “wall wash”), 3. Window coverings are NOT included (they said over the phone Venetian blinds are not included, however apparently ALL blinds are not included), 4. They will not clean ANY mould, even though on their website they do seem to clean mould but only “small areas”. All of these areas could have been cleaned with little to no effort, instead the cleaners left without notifying us that they were finished. It’s unfortunately misleading when you pay $475 for a 2 bedroom apartment assuming these little bits and pieces will be included. This resulted in us going and doing it ourselves as they would only clean the range hood that was left greasy. Like some other customers, they unfortunately rely on “terms and conditions” to refuse giving a partial refund, and insist on sending another cleaner to correct issues. This doesn’t always work if there are other tenants due to move in! Be careful if you are booking a clean as MANY things are not included!