Burnie Brae Ltd

Happy staff and patrons/customers... Good for charity hampers too

This company is totally incompetent with their international communication being nonexistent & staff that are not adequately qualified. Due to both of the latter my regular services often didn't turn up, I had a drunk staff member turn up, a worker that had never pushed a wheelchair before and I fell out while crossing the road, staff that criticised everything I purchased on my weekly shopping days, I had to go back on a 6mth waiting list to see my specialist because know one turned up on the day to take me. I spent $2500 a month with them per month on varied services and this is the standard I received in return, shocking! There are a dozen more small offences, but look there are some great workers although few & far between but because of the lack of organisational skills, communication between rostering & scheduling and communication between staff & team leaders my services where often neglected, leaving me stranded & isolated. I urge anyone to avoid subjecting themselves possibly to what I experienced with potentially worse outcomes (when the worker pushed my wheelchair into a lip on the road and I fell out, someone else could have broken bones, let aloan if the woman who smelt like stale rum and coke had a car crash). Shop elsewhere for supports for yourself, clients, friends or your family members!

We love this place the food and coffee is great. The prices are even better. My husband and I come here when we can't decide on where to eat. It's quiet has air con and great food.

Don’t buy into any services or make any donations to this respite care facility. They actively practice age discrimination, for both paid and volunteer workers. The management are also unprofessional and callous.

The Service and the Food is very good We enjoyed it. The noise of the People could be more reasonable. But that has nothing to do with Burnie Brae. Thank you for the good People who so kindly volunteer.