Enableu

UPDATE 29/01/2024 CEO made contact after escalating complaint that was ignored. Overly apologetic and promises a phone call to fix. He didn’t make phone appointment. The problems with this organisation stem from the top down!!! Unfortunately extremely disappointing and irritating my disability. I CANNOT RECOMMEND WHATSOEVER. Reactive not proactive and not trusted nor reliable. UPDATE 13/12/2023: Just cancelled my last shift and no alternative offered. Asked me if the Support Worker had contacted me to advise… surely this is Admin function. ANYWAY, how can he tell me when he doesn’t have my phone number!!! Beggars believe but totally believably bad service. ORIGINAL POST: Unfortunately not a trusted provider. The website says they are trusted and good communicators. I have not found this to be the case with poorly skilled workers and lack of reliability and consistency. Also communication lack business professionalism as is more like a quick note from a ‘friend’. Finding out the night before but telling me two minutes before shift starts that worker won’t be coming is unacceptable. Worker not turning up for buddy training session is unacceptable. Not getting alternative options and lack of proactive service leaves me chasing requests. New support worker never starting and not advised they’d left the company!!! Second time not turning up for buddy session 😳🙄 Overall quite disappointing after a hopeful start. Loosing my worker at Xmas and having not replacement arranged is very poor service. I expected better. For the price I should have got better service.

EnableU is a group of professional individuals who are passionate about their client's needs, goals and dreams. They are truly client centred and are well organised in that they respond quickly to inquiries, communicate regularly and are very respectful to the additional needs of their clients and their families. EnableU made our NDIS journey painless by holding my hand every step of the way and are continuing to support my son and our family through regular check-ins and updates.

We love our therapist! She is always on time for the session, pleasant, and patient. When we had a clashed appointment, she was flexible to change the day for our son's session. EnableU was easy to work with and they responded quickly to our calls and emails.

EnableU is extremely helpful, and I can speak with them about anything if I have any concerns, and vice versa. My son and I are both very comfortable with the Enable team and their ongoing support.

EnableU has been wonderful asthey always help me to their best ability. They're very good and has been going the extra mile for my requests. They help me know where I stand with other services, it helps a lot and I know when to stand my ground.