Medela Health

Today my support worker from Medela health support worker Sam was really a stand out gentleman. I was short of some coin as I left my debt card at home . Sam helped when he didn't have to and rushed me home to find my card . I'm lucky to have such a good ndis support group , thanks to Sam and Medela health sincerely Roy. rushed me home to find my card

Paid a visit to respite house son had been there 2 days no food in fridge/freezer or cupboards they forgot to buy food. Experience thereafter downhill barely wrote incident reports or reported restraints to safeguards. Wouldn't do certain tasks. Never took my son in the car for community activities just sat in the house on mobile most shifts. Barely signed thr medication sheets. Forgot to take emergency epilepsy medications when outside constantly. Terrible timekeeping and attitude. Employees were all friends and very unprofessional including the boss like an all male fraternity. Oh and there was near accident on freeway they all lied about putting my son in his harness on shift that is a PBS requirement. They never thought to say they were having problems installing it. EDIT: I had to get the behaviour therapist and support coordinator involved when my communications failed to achieve acceptable changes, plenty of emails and calls made that I have kept.

I am a single mum of a 16 yr old who is on a wheel chair. Up until 6 months ago, I have been the main carer for my son, who is also intellectually disabled. I have had support with about 3 disability service agencies prior, and then met a friend who referred me to medela health, and I think I want to stick with them forever. I am so happy cos' my son is happy, and this gives me a ray of hope as I am hoping on easy transition to full support when he turns 18