Melba Support Services Australia Ltd

All positive reviews for this awful company are fake. Management is incompetent and uncaring. They treat their clients as inconveniences to be shunted around, pushed into a one-size-fits-all category and given only the bare minimum of support. Their workers are also treated like garbage, with most of the experienced and dedicated carers Melba inherited from DHS having been forced out by their poor treatment. Now there's just a revolving door of transitional casual staff who do not know the clients well enough to be able to anticipate their needs and won't be staying long enough to learn. Pathetic.

Melba have 24hr oncall service which is good. Not many services have that. Someone always on the phone if I’ve ever needed them. Even at 2am the staff are pleasant and carry out their duties. They could improve by turning up on time more often. Everything else is good.

I have a carer with Melba, they met with me to help get to know me so they could match me with the right person. The worker is wonderful – she's not so different from me which is great. She's about the same age so we can talk about things we have in common. When I was upset, I was able to call Melba and they listened to me. They're all really nice and understanding.

We are extremely happy with the support we have received both for our daughter and ourselves.

As a self funded family, Melba give good support with employing workers and as a sounding board.