Quirky Kid

Wonderful people! Leo and the team are lovely, they are generous with their time and advice and I am grateful to know them. Please keep doing what you do best, the world is a better place thanks to your tireless efforts!

Best service around. Clearly they are a private service and you do need to pay for it. If you are looking for a specialist with skills and fantastic customer service, go here. The program materials are like nothing I have ever come across. But yes, you do need to make a booking and pay for it.

Absolutely terrible! They take your credit card details and then charge you for sessions canceled even though you've given them appropriate notice. We were going to get our son assessed through them and they wanted to charge us $1,200 and the psychologist was 30 mins late and they still charged us for the full hour!

We were really struggling with managing some aspects of our daughters behavior. Kimberley provided us with some excellent tools and took the time to then follow up on how we went. Quirky kid helped us to get through a really tricky time! Thank you!

Psychology help for my child was great but the management of the practice is woeful. They charge your card automatically, they won't split payments in divorce situations and are generally unempathetic and uncompassionate. Trying to contact them is also problematic as you are likely to get a voice mail message and even though their website says they prefer email contact, there is no email address listed. (You have to fill out the online form.) You can't phone the Austinmer clinic directly and there is no complaints email contact information on their website. I also received an appointment request in error, in which I travelled 1.5 hours to attend unnecessarily ... and I didn't receive an apology, except that they were sorry I was confused. (I am a psych student with a Distinctive average and have worked in corporates for 20 years, I assure you I know how to deduce the meaning from an email, especially when the 'you are not required to attend' is missing!) When I raised concerns of their charging procedures I was reminded of the rules and they attempted to prove me wrong in my assessment of the situation. If you really need help for your child, be aware that you may feel like they display power control tactics over you and you may feel disrespected. I certainly did not feel like my well being was of concern to the management staff with which I interacted.