Recovery Plus Support

If I could have given no stars I would of. I urge people to stay clear from this company, they advertise them self as understanding mental health. Unfortunately they do not and instead used my disability against me and took nearly $4,000 in 3 months which means they took over $1000 per a month and didn't do anything apart from driving me into my own grave nearly. I spent alot of time crying and mentally struggling because of there behaviour I had even gone as far to contacting Julian to make a complaint regarding Jordan Bradbury and Catherine Wright I had given this company numerous chances as we all know sometime you can just get one bad support coordinator so I gave it another go but instead Catherine Wright made things worse. I was treated disgracefully including she stuff up my evidence for my NDIS and told a service I didn't want to work with them when infact I did. They will lie and tell you that it's your fault. It broke my heart that a company advertised them self as understanding complex mental health when unfortunately they never came even close to understanding and changing support coordinators didn't make any difference. I learnt will there all they care about is money if you run out it gets put back on you. They are NDIS registered and now are being investigated for fraud as they took my money even when I had stopped with them. That shows what type of company they are the fact the NDIS commission are in there backs cause they act like they have evidence to back then selfs up but they truly dont. I would really re consider a different provider it's just not worth the stress it nearly destroyed me and my confidence in life.

I would like to say a massive thank you to the staff at Recovery Plus Support, the staff will always go above and beyond for their clients, I also work for an NDIS provider called Careneeds and they are wonderful to deal with. Rhianne has been amazing and so glad we have had the pleasure of working with her.

The lack of communication between rostering and mys5 lately has been pathetic at best Today is the third time since Christmas where my normal support is not available yet I've never been told .I been made to sit and wonder if anyone is going to support me. Friday after Christmas no information or replies my texts was received All day I didn't know what was happening no apologies no reason given . I guess just poor standard. It's fast becoming the normal Not good enough and will be considering leaving recovery plus. I need recovery just trying to work with them

I’m only new and my experience with recovery plus has been excellent I feel very confident with getting the support I need in the future . I’m very glad I chose Recovery Plus thank you Belinda Harold

I would not recommend Recovery Plus Support. I disagreed with many of their company policies, such as their 7-day cancellation notice, and felt they lacked a genuine understanding of participants' individual needs and experiences. The structure of their services seemed to prioritise the company’s convenience over the well-being and preferences of those they are meant to support. I was only able to receive support during fortnightly sessions, with no support outside of these hours. Rather than offering personalised care, it often felt like the focus was more on following procedures than addressing each person’s unique needs. I felt that I had no say in the support given, and that choices were made for me. Additionally, I had a very negative experience with one staff member who was unprofessional, rude, and manipulative. She was dismissive towards my Support Worker and condescending towards me, which ultimately led me to end my agreement with them.