Simply Helping North East

As a client, I found the communication sent by Simply Helping head office regarding Ann, their former franchisee, to be highly unprofessional and deeply concerning. I understand that franchise relationships can end and that businesses may need to communicate changes, however the wording of the email and letter I received felt inappropriate and one-sided. It included serious statements about a former franchisee without any context and, in my opinion, risked damaging that person’s reputation. There are always two sides to any situation, and it did not seem appropriate to involve clients in internal business matters or send communications that could influence clients’ views without balanced information. I have been with Ann and her team for many years, and they have always provided excellent care and support. As can be seen in other reviews, they are a caring, responsive, and professional team, and I would not consider changing providers. From my perspective, it is difficult for a head office team based in Melbourne to understand and manage the needs of clients in Canberra without genuine face-to-face presence and local relationships. Care is personal, and local connection matters. Overall, I found the way this was handled to be disappointing and not reflective of the professionalism I would expect from head office.