Trauma Clean

FURTHER COMMENTS in reply to TRAUMA CLEAN'S REPLY 22.1.26 Again I reiterate that they may be great at other things but they don't have the correct credentials to remediate mould. If you want to hire them for mould remediation ask them if they have: IICRC Certifications (Institute of Inspection, Cleaning and Restoration Certification): AMRT (Applied Microbial Remediation Technician): Specialises in mould and microbial remediation, focusing on assessment, containment, and removal. IICRC S520 Standard: The global benchmark for mould remediation, outlining procedures for safe and effective remediation. Secondly, they did not work under "challenging circumstances" as they've replied. They came in, there was mould infestation that they quoted and agreed to treat and remediate and that was it. They misquoted as the office manager who came out underestimated the time it would take to remediate and clean items. The new remediation company that has since been hired XSporWa who are accredited and professional is having to re-clean everything Trauma Clean touched as they actually cleaned items inside the infected room near the mould contamination, so just re-contaminated them. The photographs attached are what they supplied to give us an inventory of items of which they disposed of during to mould infection. There was no itemised list, just these blurry photos and pictures of boxes. When asked to supply a full inventory as promised since they said they took over 200 photos, they said that's they all they had. So, how do we know what to replace or the value of items lost in order to make a claim? Completely unhelpful and definitely not compassionate. Again, this would be a failing of their inexperience in mould remediation or in the trades they sent out. ORIGINAL REVIEW December 2025 I can’t comment on Trauma Clean’s other services, but do not use them for mould remediation. They are not accredited mould remediators, and their work significantly worsened the situation. After their attendance, a room that had previously tested at a lower level was confirmed by an independent hygienist to be Level 3 mould contamination, meaning the contamination increased after their work. The office manager attended to quote and relied on visual inspection only, deciding that items and areas were “not contaminated” if mould could not be seen. This demonstrates a fundamental lack of understanding of mould remediation, as mould spores are microscopic and cannot be assessed visually. Because they are not properly qualified, they did not follow correct remediation protocols, including appropriate containment and negative pressure. As a result, we now have concerns about cross-contamination and are undertaking further testing of the home. They also failed to keep proper disposal records. Items were removed without a clear inventory, and only blurry photographs were provided, making it difficult to identify what was taken and destroyed. Based on our experience, Trauma Clean should not be engaged for mould remediation work.

Highly recommended, professional and efficient. They finished the job in no time and in the half of the price what other companies asked. Special thanks to Pamela for understanding for making this job easier which looked very complicated to us.

My brother passed away but as he was not found for a few days, the house was badly contaminated with a bio hazard waste, and needed to be professionally cleaned and made safe. The Team at Trauma Clean did an excellent job, and communicated clearly with me at every stage of the clean, making sure that we were both on the same page. They went above and beyond (even clearing general rubbish around the house) to make it clean and safe for us to enter. The price for all this was very reasonable, being half of what another company quoted. The quote was very detailed, and explained every step of what they would have to do. When a unforseem problem appeared, they contacted me immediately, and offered an affordable solution. Both Aaron and Dan were excellent at explaining every step they needed to take to make the house Safe. Would recommed Trauma Clean to anyone.

I've used their services twice in the last year. Each time they did a thorough complete job. Thanks to me the job had to be rescheduled a couple of times. They were so accommodating - changes made with good grace. Personnel at all levels are friendly and professional. I'd recommend Trauma Clean to anyone needing any of the services they deliver.

Extremely professional and supportive business. The minute I contacted Trauma Clean I felt supported and listened to when asking for a service due to extreme circumstances. The team communicated and provided me with help and was greeted with kindness from the very beginning. They did an extremely amazing job I’m I’m super happy with my experience with them.