Access Health

Sold me a defective pressure matress that failed within months. It turned out the matress had no replacement parts available in this country which is clearly something that should never happen. They made two attempts to repair the matress but on both occassions simply returned the matress to me in the same condition they recieved it ie. totally nonfunctional. They are incredibly rude to deal with via email. They are providing medical equipment to societies most vulnerable and should be expected to hold themselves to some kind of standards.

Made an online order and was told by Peter who stated my item would arrive today. No shipping or tracking number has been provided. Inconsistent communication and Peter has not replied to my email. I am pursuing pursuing total refund of approximately $350 via Paypal and I would recommend avoiding this company for online orders based on my experience.

Chris has been wonderful to deal with the purchasing of a lateral turning bed for my daughter. Adjustments had to be made to the bed and Chris was always available making the purchase and outcome so much easier and pleasant. We are thrilled. Thank you Chris.

I wish to express my gratitude for the service and support I received from Access Health, Boronia. In particular, I received top quality service from one of the representatives, Chris. My self-turning bed had broken down. I rely on this for my pressure care and quickly develop pressure sores without it. Chris understood the gravity of the situation and acted quickly to solve the problem. To save further time, he drove 3hrs to drop the replacement component directly to our house on a Friday evening, in his own time. I am deeply grateful for Chris's effort, he was courteous and meticulous about social distancing. I look forward to dealing with Access Health in the future.

I attended the showroom today to purchase a splint for my injured finger. Julie was amazing to deal with. She helped me choose the right fit and was just a delightful person to deal with. And now my finger is resting comfortably in the splint!!