Aruma Services

I'm an individual support worker and no longer working with HWNS. I was really impressed with what HWNS was able to do in helping a particular guy pursue his passion for bush walking. Together we researched and fund options suitable to him and he had a fantastic holiday bush walking.

The open relationship with Management we have are very important. If there is a change in Management I would hope this continues. I do not like receiving short notice of the unavailability of staff to cover a shift as this distresses both me and my family member. I am aware this can happen at short notice but surely it can be covered by the person who attends to the roster or someone in the management team as they promote the needs and support of participants is very important to the organization. They must understand the participant cannot do what a support person can do i.e. prepare their own meal, go to regular week day appointments, grocery replacement etc. this why they have contracted the service to assist, guide and support them in these activities. I do not like staff shrinking their duty of care and do not follow the daily tasks list or leaving their shift early, leaving other staff to pick up and increase their shifts workload taking time away from the participants shift hours allocated to care, support and assist them. I would like to see regular Performance Appraisals with participant/family involvement. As Management do not always know what goes on in participants/families homes.

Review Update I now acknowledge that a phone call was indeed made today and about two months ago. It is hard to keep up with who makes contact with me as I’m trying so many different places and Tipping Foundation were not the only ones who have not made contact with me as yet. I gained some more useful information that I hope will be beneficial to me in the future. First review - 1 Star March 2, 2018 I have read some really good reviews about this organization. but im bucking the trend. I have written to them TWICE now about some general enquiries and in the hope that they can help me. and they have not bothered to write back to me. :( help who tipping foundation? who?

Staff in the office very approachable. Lack of follow up calls. They do try their best to provide quality of care.

I like it because they listen if there's a problem. They try to sort it out with me first. I can contact my support worker if I get home late. I don't like the slow response time if I need to get in touch with my coordinator after hours. Better training techniques & communication strategies needed.