Clarissa Ret
Google Maps**WARNING** AVOID WOULD GIVE 0 STARS IF I COULD ⭐ Review of Aspect Plan Management – Deeply Disappointed I am writing this review after what has been one of the most frustrating and unacceptable experiences I have ever had with an NDIS plan manager. 1. Serious Privacy Concerns In my experience, Aspect Plan Management showed a complete disregard for privacy. Emails went unanswered, yet they contacted other people instead of me, even though I was the one who lodged the complaint. This was done behind my back and without any reasonable explanation. 2. Unauthorized Access to My Plan They gave plan access and budget access to someone I never consented to. This is not a minor oversight—it’s a significant breach of trust and demonstrates a disturbing lack of proper processes. They also had my state listed wrong and set it up incorrectly. 3. Incompetent Invoice Handling With Real Consequences Their improper handling of invoices resulted in the closure of a medical account, which meant I suddenly couldn’t access essential medical supplies. I received no apology until I specifically requested one. The level of carelessness here was shocking, and i had to follow up to get it resolved. 4. Poor Understanding of NDIS Requirements They demonstrated a clear lack of understanding of my NDIS plan, disability supports, and even ignored a specialist podiatry letter for off the shelf low cost AT reimbursement, as well as two separate letters from two different LACs. These supports were explicitly listed in my plan, yet they still failed to recognise them. 5. Chronic Communication Issues Communication was consistently poor. Emails were ignored, updates weren’t provided, and attempts to clarify issues went nowhere. Their office is frequently uncontactable, and calls often ring out with no one responding. ⸻ Overall Based on my experience, Aspect Plan Management has shown: • A lack of professionalism • Poor communication • Minimal understanding of NDIS processes • Little regard for privacy and consent • Repeated failures that directly harmed my access to supports I would not recommend them to anyone seeking reliable or competent NDIS plan management.
