Aspire Health & Support

I have just relocated to the USA, and until my AFC Urgent Care visit, I had not accessed any type of medical care. I was able to get an appointment with AFC very quickly. The process to enroll was easy using the Solv app, and made for a seamless check in at my appointment time. Being able to see the wait time, and how many patients were ahead of me was amazing, and not something I have ever seen before. The staff were all really awesome. The front desk were extremely patient (no pun intended) with me, as I blindly navigated through the healthcare terminology, and where my nearest pharmacy was. The young man who took my health and medical history, was warm and friendly. I was so grateful to Kelsey, the wonderful Nurse Practitioner, for using so much of her valuable time, to try and help me with a solution. I would most definitely give AFC Urgent Care a Triple A+ rating in all areas.

I went to AFC Urgent Care on Saturday afternoon after scheduling on line. There was literally no one there. I was seen by nurse practitioner Karen and when I tell you she listened carefully and then recognized my issue was a pinch nerve. She was awesome!!! I saw this Urgent care was highly rated and now I understand why.

It took me so long to find somewhere in Harrisburg that takes Geisinger insurance. I walked in and they treated me almost immediately, answering all the questions I had and giving me the prescription I needed fast. All the staff are really kind. Will definitely be coming back here again if needed.

I walked into the office and it smelled like a walking pack of cigarettes and immediately threw me off. I had taken my daughter here after a very rough night. The front office was very short, rude and unhelpful as I had my 11 month old with me and told me to fill out their check in information via a QR code. She stated she wouldn’t help me until I had issues with the check in process. After 45 minutes of battling with the online check in (which doesn’t work when taking photos for your insurance card, so don’t bother!), she finally acknowledged me again. Shortly after I was placed into a room because the check in process was aggravating and I asked to be taken to a room with my daughter. I waited over an hour to be seen by someone after her vitals were taken (again, no compassion for a sleep deprived mother or irritable child). A nurse practitioner came in, did all the standard procedures and then because she didn’t have a fever after I explained I had given her Motrin and her temp was still 99.8 (low grade), we were told to try over the counter meds continued and follow up if she developed more severe symptoms or breathing issues… all the frustration led to being told everything I already knew along with the lack of compassion, it just rubbed me the wrong way. This facility is also not equipped to treat young pediatrics (no scale for infants, acknowledgement of some staff being “willing” but not eager to treat pediatrics and again no compassion towards anyone). I will be following up with my pediatrician and again, I normally wouldn’t go to an urgent care but I was worried about my daughter. I hope they can improve in case the situation arises again.

This is by far the best urgent care I’ve visited! Friendly staff and the providers are knowledgeable, caring and professional! they take their time during the visit to make sure everything is covered and not rushed. It’s so convenient that you can schedule your appointments online too, so you don’t have to wait. Highly recommend seeing J. McDonald or Valerie !