Balance Group Australia Pty Ltd

Unbelievable service with Monique...loved her and would certainly come back and recommend your company to all my friends as I am 70 and have plenty of friends going to be in need... Monique was so forthcoming with me, her knowledge is exceptional.

We have purchased many items from this store. We had a query on our latest purchase and received immediate satisfaction. The team members, Terrence, Christine and Peter all acted with courtesy and resolved our problem within 2 hours sending a team member to our residence. It turned out that we were at fault. If you want First Class Service, Professional After Sales Service, You have found it here at Balance and Mobility Biggera Waters. Thank You team. Faye Vickery Biggera Waters

Awesome service and advice. The ladies were so helpful. Zenda and Christine went out of their way to help dad purchase his first scooter. They knew exactly what would be the best option and he couldn’t be happier!

The product knowledge at Balance Mobility is truly outstanding. In an industry where that is frequently lacking and there is so much price gouging, it came as such a relief. From the very beginning of all interactions, every question I had was answered with depth, clarity, and genuine expertise from staff members. I didn’t feel like I was being “sold to” — I felt like I was being supported and understood, which meant more than I can say. What also stood out was their commitment to health and safety. They take this responsibility seriously, ensuring that everything recommended is not only suitable but safe. That level of care gave me real peace of mind, which is invaluable when you’re dealing with your health and mobility. A very special mention to Monique, who was simply incredible. She went above and beyond in every sense — patient, kind, extremely knowledgeable, and genuinely invested in helping. She made what can sometimes be an overwhelming experience feel manageable and even reassuring. Balance Mobility is not just an absolute standout it's a stand alone, true blue, decent family owned company. I would recommend them wholeheartedly to anyone needing mobility and health support — you will be in truly safe, capable and caring hands.

I had a really positive experience, from the moment I walked into the shop, I was greeted and assisted straight away. the staff took the time to listen carefully to my situation and what I needed making me feel supported. What stood out most was how well the team worked together, they communicated respectfully with each other and created a welcoming, professional environment. They made the effort to find the exact item I was looking for. the checkout process was smooth and straight forward, and I appreciated how the staff explained additional products without being pushy, they also reassured me I could return for further assistance if needed. Overall excellent customer service, I would definitely recommend Balance Mobility to others.