Ballarat Taxis Limited

Ballarat Taxis do the best they can as operators People on the other hand don’t get how unappreciated they are towards this company No wonder we are having issues with drivers No pride no respect It’s now automated I wonder why ? Verbal abusing operators hmm yeah that’s it geez people get a grip stop using other opportunities to take your stuff and give everyone or anyone grief because you use a taxi service Thank you Ballarat Taxis, I appreciate you being in Ballarat for me too at least try to access. There are other cities that you get told we don’t have any available 75% of each day everyday I am not complaining I am Grateful

Taxi drivers themselves are awesome. 1 star rating is for the process. Booked a taxi the night before for 8:45am pick up the following day to get to work by 9am. Time comes, no taxi, app shows they are searching for a driver for me and I keep seeing “you are a priority”. So apparently booking a taxi to arrive at a certain time doesn’t mean you actually book a taxi, you are still put in a queue to wait. What’s the point of booking one in advance if you are still queued? 9am comes, still no taxi has accepted, I’m now late to work so I cancelled and found an Uber instead.

The call operatorsare very rude and talk to you in a disrespectful tone very Condescending. I understand that they have a job and have to follow the rules but at least talk to people like a human being and not talk down to them and interrogate them. They could be booking under a different name for a good reason. Dont interrogate and make them feel more awful. Just say sorry can't let you book under that name and end the call. The interrogation is not necessarily.

I recently needed to call a wheelchair taxi and had the absolute pleasure of having Nav as my driver (U-5012). Nav was extremely prompt, he arrived within ten minutes of placing the call. The taxi was extremely clean, and Nav greeted us with a big smile and very lovely nature, I instantly felt at ease. Nav chatted happily with my husband and myself for the entire trip, giving advice about taxi cards/more affordable access while I recover from my broken leg, and just friendly and genuine chat in general, we both found Nav to be professional while extremely friendly and courteous. At the end of the journey, we were pleasantly surprised to discover that even as a wheelchair accessible taxi the fare was 50% cheaper than a competing company that we had used on the previous trip, needless to say we will not go anywhere else again!! I will be using Ballarat Taxis (13cabs) always in the future and while using a wheelchair will be giving my business to Nav, he is exceptional in his work and is a huge credit to the company, I can’t praise Ballarat Taxis or Nav enough and would highly recommend him and the company to everyone!

Shit experience given that I have an NDIS acount that I can’t use because someone else is using it and the company let it happen for 2 weeks. Everyday I complained about it and now I go to use the account and it is suspended because someone else was using my account, ran it up and now I’m punished for it. Not impressed