Bestchance Child Family Care

After reading all the negatives reviews about Best Chance in Glen Waverley, I will admit to being hesitant to visit when looking for childcare for my children. I’m so glad I did. I went on an impromptu visit and tour and was greeted by the lovely new Centre Coordinator Sarah Gandolfo. The tour was informative, rooms were clean, learning programs were on display and most importantly, the children and staff in the rooms were engaged and happy! It almost felt like the reviews were written about a different service! The entry foyer is warm and welcoming, complete with a lovely water feature with turtle, fish and water dragon. It was lovely to see the photos of staff rather than just names. It so much easier to have a conversation about your child when you know who you are talking to. Sarah spent time with me explaining the Centre’s age and developmentally appropriate play-based programs. I also really appreciated the staffs supportive interactions to promote independence and emotional intelligence in the children in their care. Looking forward to school, I know this will have a positive impact on that transition. I really encourage anyone who has previously had a negative experience with the Glen Waverley Children’s Centre to take the time to revisit now that Sarah Gandolfo is the Centre Coordinator. Her professionalism and warmth was obvious as she engaged with staff and children during the tour and as a parent, I couldn’t ask for a more telling visual than to see the Centre Coordinator hands on, building relationships with both children and staff.

My two daughters one age 4 and half years old and the other 3 years old, have been attending the Best chance supportive playgroup for just over 2 years, and they love it, the activity's organized by the amazing staff every Tuesday it is so much fun that they Don't want to go home at the end of the session. The fantastic support and help we receive from Rina, Natalie and Vanessa and the beautiful volunteer's WOW couldn't ask for any other better playgroup for any child to attend. Cant thank you enough to these beautiful ladies for making this program a great learning and fun experience for our two daughters..

We loved our OT before she left. However, the woman at Notting Hill with the American accent speaks so rudely to her staff. So disappointing what this company has become. No wonder so many therapists have chosen to leave.

My 5-year-old daughter attends the Bestchance kindergarten at Paddy O’Donoghue Centre Noble Park and we’ve had such a great experience. We just moved here last year, and Bestchance helped us with a smooth and quick enrolment, which made everything so much easier. Miss Minbu and Miss Marie are amazing — very caring, patient, and supportive. My daughter has learned a lot and always enjoys going to kinder. We’re so happy with the experience that we’ll be enrolling our second daughter here as well. Highly recommended!

I would like to express my disappointment regarding the cancellation notice for today's Orange Group session. The session is scheduled to commence at 8:15 am, yet the cancellation message was received after the start time, by which stage many families had already arrived at the kindergarten. Providing notice only after the session has begun is highly irresponsible and shows little consideration for parents who organise work commitments, transport, and other arrangements around the kindergarten schedule. While I understand that unexpected staff absences can occur, it is the responsibility of management to have appropriate contingency plans and to communicate any cancellations as early as possible. Receiving notice after families have already made the trip is unacceptable. I ask that management review its communication and staffing procedures to ensure families are given timely notice of any future disruptions.