Bestchance Child Family Care

We have used Bestchance Glen Waverley services and highly recommend Carla the OT. She is incredibly amazing in supporting children with special need. We miss you Carla (Bestchance) and Esther ( Speakmore)

Zero rating but it won’t allow for that. Glen Waverley child care centre. 3yo son attends. Terrible director Helen does not welcome any feedback very defensive in her response and lies through her teeth. Don’t be fooled by her smile. Not able to deliver. Her talk is cheap. A passive aggressive bully. She paints a perfect picture far from the truth. The service has deteriorated considerably since we first started with our new born and I would warn any parent thinking of going here. They charge the same as other centres but don’t provide lunch. Have recently “provided” snacks which consist of oxidised scarce amount of fruit rashend in the morning and left overs given in the afternoon. Cheap poor quality food rubbish I wouldn’t feed to my dog. Other snacks are sugary junk. Rare to see a peice of cheese. No portfolio for the kids either. Most of the staff can barely speak English. After all that we pay the Xmas party is a byo food and chairs / rugs on their grounds. Teachers doing the face painting - where is all the money going “not for profit”sure. Every year they cut costs and provide less and increase the fees. If you don’t attend their kinder they hold that against you because they can’t double dip and charge you full daily fee for childcare and receive the kinder funding on top. Many parents are not aware that most government run council Kinders local to where they reside only charge ~$20/ day and nowadays most offer long days for 4yo 8am - 4:30pm. You can save thousands of dollars and receive a great program. Council run kinders are great. Stay away for best chance if you want the best for your child. It’s the worst chance. These concerns are shared by many parents attending there and currently looking at other options. I will be changing my 3yo to another centre next year. Difficult to find a place now. Save yourself the headache we’ve all been through. There are far superior centres that will provide much more including lunch and nutritious snacks. I hope others learn from our unfortunate journeys. You know what they say for every unhappy complaint posted there are 20 or more which are not posted.

The team of Bestchance Child and Family support are AMAZING. I cannot stress enough their hard work and dedication they put into their work. They do make a difference with their support in whichever way you need at the time. I am regularly attending their play group which gives me as a mum of two without any other family support outside of her working husband, safe environment for my kids where I can unwind a little, have a cuppa and if possible relax or talk to other mums about daily struggles. I am lucky that my maternal heath nurse recommended me there. I also am in their internal family support program and it has been a wonderful experience for me and I believe it helped me to tip over the edge of postnatal depression and put me back on track so I can again enjoy my kids and life as it is. I am grateful that Bestchance is and I hope it will continue to help others just like is helping me.

I would like to put my conclusion at the beginning: if you love your children, DO NOT send them to Bestchance. There was once that a tiny prickle got into my daughter's hand, the staff called my husband and asked him to go down all the way there to pick out the prickle. They said they could not do it. They could not pick out a teeny tiny prickle! They are NOT qualified children educators. When our daughter came home SEVERAL times with a big tear in her pants. The tear was obviously caused by some sharp item. We raised our concern to the staff (very politely) and asked for a complete investigation to rule out the hazards. Can you believe what the staff said? One of them asked, "where did you buy those pants? Low quality pants won't last." I can't think of anything more ridiculous. A big tear is not a worn-out. Long after, they told my husband, "oh, yes, we found a nail sticking out from the slide. We saw you daughter's pant got hooked and she couldn't move away from the slide." They completely neglect children's safety and totally unprofessional, unethical. The whole team is rotted. I'm really shocked that such a team can exist in the children's service industry. I'm not a crazy mother so please take my warnings seriously.

I love dandenong kindergarten. My girl is very happy with her teachers. All teachers are very nice but especially main teacher rangana is very hard working she teaches new things to kids everyday. She welcomes parents with a big smile.before going to kinder my girl didnt know much but now she knows so much new things like cutting. Numbers vocabulary shapes. Seriously miss rangana doing so much for kids. Hats off to whole staff. Highly recommend this kinder and this green group . Lots of prayers for staff.