Butter Fish Services Pty Ltd

Started off well for BSP and ongoing therapy, time spent building rapport clinician left suddenly, waited for another male clinician to join Butter Fish, once started with new clinician, Rapport built after a few months however the clinician left suddenly. No communication, no contact from admin until I initiated after finding out via a work colleague. Delays in cancelling service booking. Extremely disappointing!

I have been charged 16 hours at $193.99 per hour in march 2022 despite only having received 6 hours of work. This is now over 3k ripped off my plan and now can no longer access the supports I need. I will be reporting to the ndis commission since it has been over 6 months of hearing anything back with no adjustments made. I found out this had been taken from my plan when I went to make service bookings and noticed this very large amount taken from me. The only services I received included a 2 hour interview assessment, and three 1 hour counselling sessions however have been charged an extra 5 hours for a report (still have not received despite following up), and 6 hours of supposed 'therapy prep' which is ridiculous. I took my services elsewhere when I was told my therapist I was seeing was no longer working here however was not expecting to be billed for work not completed. I was told there was nothing which could be done because I had signed a 'service agreement' but this did not mention anywhere about scamming extra hours from my plan. I am not interested in having any involvement with this place and will be taking these complaints further. Based off reviews here it seems I am not the only person who has experienced this and will not tolerate any lies from your practice. With failing to follow up my very polite emails and calls I have made to sort this out I don't have any remorse as I had given plenty of time to sort this out.

Unfortunately, I don't have anything nice to say about dealing with these people and their representatives. They are extremely confrontational and will hide behind "a signed NDIS service agreement" for services not rendered. Even after you confirm via telephone that no cost will be incurred, they don't follow up on it and you cannot trust they will do anything in faith. The staff there are either extremely under-qualified and/or inexperienced, in my opinion and from personal experience. For a company that offered behavioural therapy, they sure don't understand behaviour or have empathy. Ensure you have EVERYTHING documented in text or email as they will twist and turn your words to benefit them, in my experience. I have never not recommended a service before, but I guess there is a first time for everything. You would be better off being on a waitlist to get the help you need than to render their services, unfortunately. I am surprised to still see them in operation.

Absolute appalling, money grabbing organisation. My daughter only had one 1-hour appointment only to be hit with invoice after invoice for at least another 10 supposed "appointments", racking up about $5000 worth of bills. They're stealing government money that is meant to help people with disabilities. I don't know what they even did for my family to accumulate that amount of invoices. In addition, they charged $200 for travel from Bundoora to South Morang, which is literally less than 10 km away. Even with the current cost of fuel, one could travel to NSW and back with $200 of fuel. I have reported them to the NDIA. I would never use these crooks again. Beware!

I wish i could give 0 stars. Worst company ive ever had to deal with for my child. Avoid unless you want them to rort yours or your child's ndis funding. Charge amounts and invoices and assessments that never got done nor were asked for by ndis. Avoiding phone calls and emails when questions. Even ignored ndis phone calls when I contacted ndis about them rorting my sons funding by 1000s of dollars after 1 visit. Save your self the hassle!