Cumberland City Council Seniors And Disa

I visited the Cumberland City Council Service Centre in Merrylands to have some documents certified by a Justice of the Peace for a consulate application that required an overseas-issued civil document. I brought a government-issued copy of my birth certificate, which is the only official format currently available from the issuing authority overseas. I also provided the original receipt and a printed copy of the consulate's requirements confirming that this document is what they accept. The JP (Ameen) refused to certify the copy, stating it wasn’t an "original". I explained the situation, but he didn’t seem open to understanding the context. He briefly asked a colleague, then told me he wasn’t comfortable and suggested I find someone else. I understand that JPs have to act within their discretion, but the way it was handled felt dismissive. When people are dealing with international documents, not everything will look familiar. A little patience and willingness to ask clarifying questions would make a big difference, especially in a diverse community like ours. Sharing this in the hope it encourages a more thoughtful approach in future.

Changing street sings to trick people into fines, parking offices booking 20 people at a time, little small words on the sign not easy to see and its not needed, why they for e us to do a 3 point turn and do a reverse park is norhing more the revenue rasing. If you have a van if you rear park you cant open the door. 1000% increase in fines, crazy and despicable way to treat your residents. Find another way to rase money fairly, tricking people is not going to get you voted in next year

An awesome Council serving a diverse community!

It’s been an hour and a half and I’m still on hold. Called a week ago for approval queries and was served by a rude worker that told me to do my own research. Had no customer care in their bone. This is the face of Cumberland council - This never happened when I lived under parra council- they were quick, equipped and so community care oriented. There needs to be serious revamp from the top down. Deeply disappointed in you Cumberland.

I am extremely disappointed with the lack of responsiveness and accountability from Cumberland City Council. While the council has no hesitation in collecting fees and charges, it consistently fails to take meaningful action on complaints raised by residents. Multiple concerns reported by the community appear to go unaddressed, with little to no follow-up or communication. This ongoing inaction reflects poorly on the competence and effectiveness of the staff responsible for handling these matters. If this pattern continues, I will have no choice but to escalate the issue to the NSW Office of Local Government for further review. Residents deserve better transparency, accountability, and service for the rates they pay.