Headway Abi Australia Limited

21May2026 their answer to complaints is we looked at your complaint the end. When you realize this organization is fraudulent and they do not handle complaints as per the NDIS charter for complaint handling, you will have to take them to the Quality and Standards Commission. What a joke! 20May2026 Whoever their complaints manager is they are totally unskilled and unprepared. I have submitted a complaint in writing and rather than researching analysing the emails of their staff member concerned and coming to me prepared she has come to me and wanted to put the administrative load on to me and I have a neurological condition. I told her I was going to have a medical event if she continued she would not stop she continued with the broken record technique. This will go to the NDIS Quality and Standards Commission because these guys are absolutely unbelievably bad. Avoid at all costs if you value your health. Complaints Manager's unprepared and boundary-violating conduct today. Arc: The manager initiated contact without reviewing my file and was completely unaware that Denise has resigned. She actively shifted the administrative load onto me, ignoring my corporate communications background at Qantas, and forced a verbal recount that left me totally drained. Her emotional smothering and repetitive conversational tactics violate my strict boundaries and leave the resolution completely blocked. Working with Headway ABI and Denise was a really poor experience. Denise charged over $100 an hour as a Level 2 specialist for a critical situation, but when things got hard, she just quit and walked off the job. She completely ghosted a provider while onboarding them for me, leaving them in the dark without the right details to help me. Instead of doing the work, she watered down my strict health needs and treated me like a fussy older man. Her refusal to use simple emails stopped everything in its tracks. It is like paying top dollar for a premium safety net, only for them to drop you. This agency will leave you feeling totally drained. Find a team that actually stays to do the job. If you want to be ghosted and you want your information to be misinterpreted, then use this company. For those that wish a polished professional service go elsewhere.

Head way Tasmania help me when I had my brain injury back in 2008 .Without the help from them having workers come and look after me while my wife went and done what people take for granted like doing the shopping taking kids to activities or just some time away from me without worrying about me. We would not still be married today were some companies only worry about the person who had the accident they made sure wife and kids wellbeing was taken care of to .

Staff are super friendly and knowledgeable! The set up here is amazing! I come here weekly with a client!

Very helpful with acquired brain injuries. Great support workers.