Hendercare

I have been so happy with our service. The people from HenderCare have always gone above and beyond and done so much to help my family. Can't thank them enough.

I have received home help through DVA for the past 5 years; nearly all service providers are efficient and easy to get along with. Hendercare is the exception; on the second visit from their worker I asked for some ironing to be done and was told "I hate ironing and if I knew it was involved I would never have taken this job" ***ironing was included in the service home care plan*** When I questioned this with Hendercare I was advised that small flat items could be ironed however shirts etc. were out of the question. I think it is false advertising to include ironing in the list of services if it cannot be provided. Needless to say I am looking for another service provider

Things started well with a thorough meeting, but when it came to rosters of regular staff, there were challenges. Numerous errors were made (no staff when there should be, people coming when they shouldn't), a regular staff member left and I wasn't informed, nor was a replacement found, and calls were not returned. The people who provided support were great, but communication issues made it all too hard. Hope things improve.

I am a plan manager and referred two clients to Hendercare recently. The experience was fantastic. I contacted in the morning for some emergency support and by the afternoon they the next two days covered and one locked in for permanent shifts. Management were very thorough in meeting the client and making sure they knew what they needed.

SA Review Hendercare has caused a lot of problems for us. The home staff we have from them are good, we've had them from years and have no complaints, however administration has been amazingly bad. We always know from the workers when they need a break, as they tell us themselves. However Hendercare admin never provide us with support in lieu, or even tell us that the worker won't be coming. Historically, they've never responded well to us raising issues, or understood our needs. We contact them and tell them about changes in our schedule and they deny getting correspondence, or admit afterwards that they got it – but don't apologise. Their administration is a total mess. While they can be very apologetic if replacement staff aren't arranged (and we're left without support) – changes and lack of staff really disrupt our lives and it seems that they aren't ever rectified. I'm very disappointed with them – and can't rely on their services. The only reason we have dealings with them is that we love the workers we have and we don't want to lose them.