Hendercare

SA Review At the start I was able to dictate my own supports – and they were great. The manager I dealt with here was good. One of my coordinators went away, however, and I didn't get along well with the new coordinator. I felt the new coordinator wasn't listening to me, and carers were being sent to support me when they were unwell. I had to resolve these issues myself, along with some other things. I ended up going to another service. I think some of the carers need a bit more training and support to understand respecting the client in their houses.

SA Review At the beginning I had a bit of trouble finding the right carers for me, however my current carer is absolutely fantastic – She helps with everyday tasks and supports me at the gym. I would rate her 5/5. Unfortunately we have had some trouble with other carers at HenderCare being half-hearted in their job, especially around supporting myself with hobbies.

Review Update They are very flexible with changing hours and working around my schedule. The care is great. The carers have recently started helping with filing and sorting my accounts which has been very helpful. The staff are happy to do whatever is required at the time – e.g. helping with cooking, cleaning or book work. First review – 3 Star March 15, 2018 I can struggle to get all my housework done - so I used to have Hendercare workers come in and clean for me. While they were happy to clean anything I asked - they said they were unable to do things like moving chairs when they mopped the floor - I think because of govt. rules like manual handling? I also had to ask them to clean some things (like my walls) - which they didn't do otherwise. I ended up changing to a cleaning service instead.

SA Review I am very happy with the consistency I have had with HenderCare. I have had the same carer since the beginning. My carer really understands my personality and my needs – which is extremely helpful when I am feeling fatigued. When I first began with HenderCare I would have loved to have received more information about the services they provide – as I had no prior knowledge about them or their services.

SA Review They tried their hardest but couldn't help me with what I needed. I had one carer here that was really great, but then they moved on. The manager came and chatted with us until they found another good fit of carer for us. But the carers kept moving on – and we wanted consistency. We ended up stopping services.