Mcarthur Community Care (Vic)

Having supports that are informed, organised and responsive have made a life-changing difference. McArthur staff have provided purposeful supports that have been needs-based, what we asked for and timely. Having needs dealt with respectfully earns our gratitude and helps us tackle difficult circumstances with confidence. Thanks McArthur!

I have been working with my Support Coordinator Catherine now for over a year. I have been amazed at what a difference in my experience has been made by having a professional and knowledgeable support coordinator. Catherine has been marvelous in helping me to understand how my plan is funded, thinking outside the box on how I can use my funding, and sourcing and linking me in with providers and supports within my local community. Catherine is kind caring and compassionate and I feel very supported every time I have a question or concerns about my plan or my supports. Thanks Catherine for all you work.

Great experiences staff who really care about their customers

We just started with them for my daughter and they've been great. They came out and talked us through everything – really clarified some of our other questions and gave us insight into how the actual system all works and how we use the NDIS to its best. They matched my daughter with a carer really quickly and gave us information about who was coming around and their experience. Very happy.

I receive core supports through McArthur, including domestic assistance such as cleaning and help around the home. They've made things really comfortable. It was my first plan and they were never pushy, instead being incredibly supportive and listening to what I needed. There had been some minor things such as difficulty with staff turnover and handovers, but they quickly resolved these concerns and have been great. I'd highly recommend them.