Moira Limited

I feel Moira is very compassionate in how they deal with me. I never have with Moira. I just know my bills gets paid on time every time. My workers and family are happy. I feel safe how I get to say yes or no for bills to be deducted from my NDIS account. I trust Moira completely as they have always done the right thing for me.

I can’t rate Moira any better. They provide excellent guidance on any of my NDIS queries since I’ve been with them about 3 years ago. They are thorough and very responsive. The ladies I have spoken to are always courteous and knowledgeable. I had issues with my previous NDIS plan and they worked closely with my coordinator and the NDIS made some changes shortly. Moira followed up and kept me and my coordinator updated. Even my coordinator says only great things about Moira and has other people he looks after with Moira, so I know I’m in good and safe hands.

My experience with Moira has been great for over 4 years. Very courteous and polite people. Never given me any hassles and all my invoices get paid very fast. They ensure things are done correctly and they check with me first. I am grateful I have them. Thanks. Paula

Great service and i do not have to worry about how my providers get paid. i had to pay something first and moira paid my bank account next day. very good service. moira provides me with all the information i need. what matters most is they are always available when i ring and NEVER have to wait or talk to a robot or press all the confusing options. i feel they care not just rush things.

Its an understatement that the NDIS is extremely convoluted and complex. My last phonecall with MOIRA made me decide to share my experience. I moved to Moira about 10 months now from a another big plan manager who was hopeless and made me feel not valued and their system was so complicated. I asked around and a mate suggested Moira. Service has been generally good and I never had an issue. They kept me informed every step of the way for one particular invoices that had to be escalated to the NDIS. In their last call the Moira lady (can't remember her name) was so polite and patient with me. She explained things clearly and didn't make me feel like I was burdening her. She said it was a complex issue with the invoice and the NDIA was still reviewing the decision which Moira escalated a week before and would follow up again and get back to me, which she did in a couple of days and resolved the matter. She explained it a complex issue in a simple way to me and had also told my provider of the delay given the matter had to be escalated to NDIS. I really feel Moira takes the time and effort to explain things to me. I am not that good with computers but the lady also helped me access their portal. The single chart with colours is simple to understand and the how their system tells me on how I am going and using my funds is really handy. I still also get a statement each month. Everything is simple, clear and easy. Thank you Moira and God bless.