Pathways To Care Pty Ltd

I found it difficult to make an informed decision when selecting a support coordinator for my sister as everything was new with the NDIS and apart from an initial phone conversation with the receptionist we were somewhat entering the unknown. In the end we selected one named “Pathways to Care” that was close to my sisters home. We were so pleasantly surprised as our support coordinator was so easy to communicate with, switched on knowledgeable and had a great eye for detail. It’s early days yet but I have found the whole experience exceeded my expectations and our support coordinator was able to explain all our options in a way that really made sense. The follow up has been great and I really do feel I have a partner now in helping me to navigate all this complex and at times confusing NDIS stuff. Thank you

I haven't been with this service for long but so far it has been exemplary. The building was a little awkward to find and park but once I met with the support coordinator I was very impressed and she has been great at following up.

My experience so far with this organisation has been exemplary, we have been receiving services from this organization since June and the staff member they sent is very caring and hard working, if we need any help to organise meetings with other organisation this is no bother, they have acted as our advocate on many occasions and have always fought for our benefit, when we require advice from their representative it is always helpful and very good advice, I can't think of much more than to say you cannot go wrong with this organisation.

I have been with Pathways to Care for both my support coordination and plan management for the past 6 months. My plan manager is excellent, so on the ball and gets everything done with no issues at all. I don't think they could do it any better. I was given 3 options when I started and I am so pleased I went with Pathways to Care and I would recommend them to others for all their plan and support coordination needs.

This is my first experience with support coordination/plan management under the NDIS . Compared to what I had previously experienced under the ISP schedule. I found my support coordinator to be both prompt and thorough with any queries I had about my plan and I could not commend her highly enough for her willingness to follow up and ensure that I was happy with how my plan was being implemented and that I was happy with everything.