Richmind Wa

Aside from two staff members that were great, this agency needs accreditation. The management is poor. The communication is poor. No wonder the staff and clients are leaving! Even when they lost my medication, they found it in 2 days yet took a further 5 to let me know after my emails which were not responded to. They took 4 months to act on the OT report and far longer to do the review that was required. Dismal and very disappointing. Thankfully now I've found someone I can trust, who is capable of doing their job efficiently.

The organisation was very good during 2020-2022, beyond that their principles in person centred & trauma informed care have grossly deteriorated, upper management complaint handling have a lot to answer for.

Very unprofessional! Support coordinator was uninformed and weirdly aggressive when asked to provide more info. Pattern of not paying invoices too.

Staff handling and care is great.Humyra is an asset to the organization. Good wishes

Oz Carers would like to thank Anna, Marianne, and Humyra from Richmind for their excellent support coordination. Their professionalism, compassion, and dedication to participants make collaboration smooth and impactful. We truly value the partnership and look forward to working together to support more participants. — Oz Carers Team